Jack Thomason
Las Cruces,NM
Summary
Dynamic security professional with extensive experience at Security Concepts Inc. and Texas Enforcer. Proven expertise in incident reporting and CCTV surveillance, complemented by strong conflict resolution skills. Successfully trained new personnel, enhancing team effectiveness and safety awareness. Committed to maintaining secure environments and promoting safety protocols for staff and visitors.
Overview
5
5
years of professional experience
Work History
Security Officer
Security Concepts Inc.
Las Cruces
06.2018 - 03.2020
- Monitored premises to ensure safety and security protocols were consistently upheld.
- While working with security concepts, were also contracted with mountainview regional hospital. we were responsible for responding to codes, physic patient watches, and locking patient valuables when needed , we were certified in CPR, CPI and first aid, also doing hourly rounds inside and outside of the hospital, responsible for receiving and releasing deceased paperwork to proper organizations. Responsible for locking doors at main areas of concern after closing hours
- Conducted routine patrols to identify and address potential hazards or breaches.
- Assisted in incident response, providing timely communication and documentation of events.
- Collaborated with team members to maintain a secure environment for staff and visitors.
- Implemented access control measures to regulate entry and exit points effectively.
- Trained new hires on standard operating procedures and emergency protocols efficiently.
- Reported suspicious activities to management, contributing to overall security awareness initiatives.
Security Supervisor
Texas Enforcer
Las Cruces, NM
09.2022 - 06.2023
- Monitored surveillance systems to ensure safety and security of premises.
- Assisted in conducting routine inspections and security assessments.
- Collaborated with team members to enforce security protocols effectively.
- Responded promptly to incidents, providing support to affected individuals.
- Documented security events and incidents for reporting purposes.
- Supported training initiatives for new security personnel on procedures.
- Maintained accurate records of access control and visitor logs.
- Engaged with staff to promote awareness of safety measures and policies.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Customer Service Representative
Circle K
Las Cruces, NM
06.2019 - 08.2019
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed transactions using point-of-sale systems, ensuring accuracy and speed during busy periods.
- Maintained cleanliness and organization of store displays, enhancing customer experience and product visibility.
- Collaborated with team members to optimize workflow during peak hours, improving service delivery.
- Handled customer feedback effectively, contributing to continuous improvement in service quality.
- Trained new employees on customer service protocols and operational procedures, fostering a positive work environment.
- Developed strong rapport with regular customers, enhancing loyalty and repeat business through personalized service.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Dominos
Las Cruces
03.2019 - 06.2019
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Diploma - N/A
Mayfield High School
Las Cruces, NM05.2018
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Patrol operations
- Conflict de-escalation
- Conflict resolution techniques
Timeline
Security Supervisor
Texas Enforcer
09.2022 - 06.2023
Customer Service Representative
Circle K
06.2019 - 08.2019
Customer Service Representative
Dominos
03.2019 - 06.2019
Security Officer
Security Concepts Inc.
06.2018 - 03.2020
Diploma - N/A
Mayfield High School