Jack Vagi
San Antonio,Texas
Summary
Motivated and qualified sales assistant and technology specialist at Audi North Park, adept at enhancing customer satisfaction through exceptional interpersonal skills and complex problem resolution. Recognized for effectively educating clients on technology, which has led to increased customer retention. Proven ability to manage high-stress environments while ensuring seamless operations and satisfaction. Highly dedicated work ethic that has led to promotion with every previous employer.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Salesman/Brand Specialist
Audi North Park
San Antonio, Texas
06.2026 - Current
- Tailored customer experience to their individual needs, and provided the subsequent vehicle
- Effectively built rapport with clientele upon introduction
- Managed customer inquiries and provided timely follow-up communication.
- Maintained detailed knowledge of Audi models and industry trends.
- Finished #1 on the floor in my first month and sold 43.5 units in my first 49 working days (26 being new)
Server
Pappasito's Cantina
San Antonio, Texas
09.2025 - Current
- Delivered exceptional service in a fast-paced dining environment.
- Provided menu recommendations based on customer preferences and dietary needs.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Upheld food safety and sanitation standards throughout service shifts.
- Provided excellent customer service to ensure satisfaction.
- Was promoted to highest level of server in 4 months
- Adjusted to POS changes effectively
- Assisted in training new servers on restaurant procedures and service standards.
Sales Assistant/Technology Specialist
Audi North Park
San Antonio, Texas
06.2020 - Current
- Assisted in every facet of the sales process and delivered the new car to the customer.
- Thoroughly explained in detail and familiarized the client with their available technology.
- Answered product inquiries and promptly resolved technical faults.
- Organized the maintained cleanliness of the sales floor.
- Ensured new cars met the delivery standard prior to showing, and guaranteed customer satisfaction before they would leave.
- Recommended, selected and located merchandise based on customer desires.
Barista/Team Leader
Sweet Cup
Albuquerque, New Mexico
11.2021 - 05.2023
- Maintained cleanliness and organization of workspace and equipment, managed FIFO
- Adjusted drink orders to customers' liking and ensured satisfaction.
- Prepared and served coffee, espresso drinks, blended coffees, boba teas, and various pastries.
- Educated customers on menu items, including specialty drinks and seasonal offerings.
- Assisted in training new baristas on equipment usage and company standards.
- Managed operations during my shift, and verified that closing and opening standards were met before the end of the day.
- Resolved customer complaints promptly and appropriately whenever an issue was presented.
Server/Cashier
Amore Pizza In
Albuquerque, New Mexico
02.2020 - 05.2021
- Provided exceptional customer service to enhance dining experiences.
- Displayed enthusiasm and extensive menu and product knowledge to assist customers with health and personal concerns.
- Managed cash and processed payments efficiently at the register.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Performed opening and closing duties such as setting up the dining area, restocking supplies etc.
Education
BBA - Business Administration
The University of Texas At San Antonio
San Antonio, TX05-2027
High School Diploma -
Eldorado High School
Albuquerque, NM05-2023
Skills
- Exceptional soft/interpersonal skills
- Maintaining composure in high-stress environments
- Complex problem resolution
- Task allocation and prioritization
- Customer needs assessment
- Upselling strategies
- Cash handling
- Customer service/retention
- Punctual
- Opening and closing procedures
Affiliations
- Loves cars and often works on with family
- Sports fan and plays in intramural leagues
- People person who enjoys time with close ones
Accomplishments
- I was the president of DECA (business and marketing club and program) in High School 2 years in a row and competed on a national level after performing best in state for my category.
- Elected onto homecoming high court senior year of high school.
- Elected onto the executive council in a fraternity as well as chapter judge.
- Currently Enrolled in the UTSA Honors Program.
Certification
- Professional Ethos Training (Audi North Park)
- Defensive Drivers Course (Audi North Park)
- Food Handlers Certification
- TBAC Seller Training Certification
Languages
English
Professional
Timeline
Salesman/Brand Specialist
Audi North Park
06.2026 - Current
Server
Pappasito's Cantina
09.2025 - Current
Barista/Team Leader
Sweet Cup
11.2021 - 05.2023
Sales Assistant/Technology Specialist
Audi North Park
06.2020 - Current
Server/Cashier
Amore Pizza In
02.2020 - 05.2021
BBA - Business Administration
The University of Texas At San Antonio
High School Diploma -
Eldorado High School