Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Vivona

Summary

Dedicated and compassionate professional with hands-on volunteer experience in a hospital setting and years of customer service experience in the food industry. Skilled in building strong interpersonal relationships, managing high-pressure situations, and providing attentive, patient-centered support. Experienced in collaborating with diverse teams and maintaining professionalism in fast-paced environments. Passionate about applying strong communication, adaptability, and problem-solving skills to a career in nursing. Knows how to deliver superior guest service while maintaining professional rapport with team members. Committed to enhancing customer satisfaction by delivering memorable experiences.

Overview

4
4
years of professional experience

Work History

Lifeguard

American Pool
  • Assured the safety of residents
  • Maintained the pool deck and pool pH

Server

Maggie McFly's Inc
07.2023 - Current
  • Check back to ensure customers are satisfied with all food items
  • Promptly serve food orders and various hot and cold beverages to customers
  • Provide menu and recommend food and drink options based on customer queries
  • Optimize service quality by actively listening and responding to customer requests
  • Accurately record orders on POS system and cash out customers after each meal

Volunteer: Patient Care/Experience

St. Francis Hospital and Heart Center
06.2025 - 08.2025
  • Assisted nursing staff with patient care tasks, ensuring comfort and safety.
  • Supported patients with daily activities, enhancing their overall well-being.
  • Engaged with patients empathetically, fostering a positive care environment.

Server

Prato850 Restaurant
05.2024 - 08.2024
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Delivered food orders promptly and courteously.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Ice Cream Shop Worker

Ralph's Famous Italian Ices
08.2021 - 07.2022
  • Greeted customers with kindness and energy
  • Took customers orders
  • Made ice creams, milk shakes, smoothie, etc quickly and efficiently

Education

Bachelor of Science - Biology

University At Albany, SUNY
Albany, NY
05-2026

High School Diploma -

St. John The Baptist DHS
West Islip, NY
06.2022

Skills

  • Customer service
  • Effective communication
  • Time management
  • Team collaboration
  • Food preparation knowledge
  • Food hygiene
  • Conflict management
  • Menu description knowledge
  • Beverage knowledge
  • POS operation
  • Hospitality and accommodation
  • Strong communicator
  • Effective problem-solver
  • Patience and empathy
  • Decision-making
  • Attention to detail

Timeline

Volunteer: Patient Care/Experience

St. Francis Hospital and Heart Center
06.2025 - 08.2025

Server

Prato850 Restaurant
05.2024 - 08.2024

Server

Maggie McFly's Inc
07.2023 - Current

Ice Cream Shop Worker

Ralph's Famous Italian Ices
08.2021 - 07.2022

Lifeguard

American Pool

Bachelor of Science - Biology

University At Albany, SUNY

High School Diploma -

St. John The Baptist DHS