Jack Whipple
Hamburg,New York
Summary
Effective and outgoing professional with exemplary service skills. Focused individual promoting enthusiastic attitude. Providing great support and maintaining professionalism in high-pressure environments. Strengths include excellent communication, problem solving skills, and the ability to prioritize tasks for efficient workflow. Looking for the opportunity to add to a team that will appreciate a hard working individual with the ability to learn any task thrown at me. Very fast learner with great flow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Assistant
West Herr Automotive Group Inc.
Orchard Park, NY
07.2024 - Current
- Superior high-stress situation handling. Over 50 to 60 appointments per day at this Subaru dealership.
- Verified that all paperwork was complete and accurate prior to any work being performed on vehicles.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Provided estimates for parts and labor costs to customers based on their vehicle needs.
- Participated in regular meetings with management team to discuss performance goals and objectives.
- Communicated effectively with technicians to ensure proper completion of repair work orders.
- Contributed to team effort by accomplishing related results as needed.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Assistant Restaurant Manager
The Original Waffle Shop North
Hamburg, NY
03.2018 - 06.2024
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Inspected dining and serving areas for cleanliness and proper setup.
- Ensured compliance with health and safety regulations.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved customer complaints in a timely manner.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Resolved problems or concerns to satisfaction of involved parties.
Education
High School Diploma -
Hamburg High School
Hamburg, NY06-2020
Skills
- Menu presentation
- Microsoft office
- Complaint handling
- Meeting deadlines
- Verbal and written communication
- Relationship building
- Customer service
- Customer assistance
- Hospitality
- Scheduling appointments
- Team building
- Computer skills
- CDK Software Knowledge
- Fast Learner
- Eager To Get Work Done
Affiliations
- I work on my own vehicle with no technician school/training. I am a great hands on learner that is always ready to tackle any obstacle i might run into.
- I make music of all types of genres on my off time. Always have ideas in my head when i hear things, and that can be portrayed in my music. (I don't sing)
- I love playing sports. My favorite sport always changes, and depends how i am feeling, but my 2 favorite to play is football, and soccer.
Certification
- Subaru Certified Express Service Advisor via Subaru Training
Timeline
Service Assistant
West Herr Automotive Group Inc.
07.2024 - Current
Assistant Restaurant Manager
The Original Waffle Shop North
03.2018 - 06.2024
High School Diploma -
Hamburg High School
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