Jack Willis
Verizon
Bethel Park
4
years of professional experience
Customer Service and Sales Agent with over 4 years of experience in high-volume retail environments. Consistently exceeded sales targets while enhancing customer satisfaction through tailored recommendations. Skilled in managing client relationships, streamlining processes, and leading training initiatives to ensure operational excellence. Known for effective communication and a consultative approach, driving retention and loyalty across diverse customer bases.
Work History
Customer Service and Sales Center
6 Months- Remote customer service and sales specialist supporting Fios customers with account management, technical guidance and product recommendations; recognized as a top performer for sales conversions and customer satisfaction.
- Handle 20-40 inbound calls daily, resolving inquiries and managing all follow-ups to ensure continuity of service.
- Drive subscription upgrades and cross-sell Fios products through tailored recommendations based on customer needs.
- Maintain accurate CRM records, escalate technical issues, and collaborate with internal teams to expedite resolutions.
Sales Associate
10 Months- Achieved top sales performance at Fios location in PA/NY region.
- Delivered exceptional customer service to enhance retention rates.
- Advised customers on multiple products and systems to facilitate informed decisions and foster long-term loyalty.
- Exceeded sales targets consistently.
- Cultivated strong customer relationships.
- Educated clients on product benefits and features.
Emergency Department Screener
6 Months- Managed patient check-in process, ensuring timely and courteous greetings.
- Explained hospital policies and set expectations for incoming patients.
- Assessed patient concerns and communicated effectively with the medical team.
- Assigned rooms and recorded patient information for seamless access by staff.
- Facilitated efficient patient flow, reducing wait times by 20%.
- Enhanced patient experience through clear communication and support.
- Collaborated with medical staff to ensure accurate information relay.
Store Manager
1 Year- Oversee training for new employees across Dayton stores.
- Direct insurance and protection plan meetings for 30+ locations, creating strategies to exceed attachment rate goals.
- Enhanced PPC and store traffic in Monroe, Fairborn, and Kettering locations within two months.
- Spearheaded training initiatives for new hires, ensuring operational readiness.
- Drove insurance plan success with targeted strategies, surpassing sales targets.
- Improved store traffic and PPC metrics significantly within a two-month timeframe.
Sales Associate
9 Months- Engaged customers to identify optimal plans and latest technology.
- Operated store independently, liaising with district manager on issues and needs.
- Followed up on leads, informing customers about new devices and savings opportunities.
- Enhanced customer satisfaction through tailored plan recommendations.
- Managed daily store operations to maintain efficiency.
- Increased customer engagement by promoting new devices.
Account Manager
- Oversee 200+ active client marketing accounts, ensuring timely execution of mailings and client satisfaction with campaigns.
- Coordinate with multiple teams to meet client needs and adhere to design specifications.
- Communicate effectively through 100+ emails and 50-75 calls daily regarding designs and mailings.
- Delivered on-time project execution, enhancing client satisfaction.
- Collaborated across teams, streamlining campaign processes.
- Maintained high communication volume, addressing client queries efficiently.
Education
High School Diploma
Skills
Customer Service
Communication
Leadership
Problem Solving
Sales Performance
Client Relationship Management
Timeline
Customer Service and Sales Center
Verizon
02.2026 - CurrentRead More
Sales Associate
The Cellular Connection (Verizon)
04.2025 - 02.2026Read More
Emergency Department Screener
Wayne Health
09.2024 - 03.2025Read More
Store Manager
RXP Wireless (Verizon)
09.2023 - 09.2024Read More
Sales Associate
The Cellular Connection (Verizon)
12.2022 - 09.2023Read More
Account Manager
PostcardMania
11.2022 - 10.2022Read More
Centerville High School
High School Diploma
Read More
PERSONAL INFORMATION
- Address: , Bethel Park, Pennsylvania
- Nationality:
- Driving License:
- Hobbies: