JACKELIN WRIGHT
Chicago,IL
Summary
Legal Receptionist/Administrative Assistant
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success.
Overview
8
8
years of professional experience
Work History
Legal Receptionist/Administrative Assistant
DLA Piper
Chicago, IL
10.2022 - 12.2023
- Greeted guests, coordinate and schedule appointments, hearings, and depositions for the legal team and clients
- Prepare exhibits and visual aids for presentations during trial proceedings
- Provide general administrative support, including managing phone calls, emails, and correspondence
- Collaborate with other legal assistants, paralegals, and attorneys to ensure efficient workflow within the firm
- Maintain attorney calendars through Outlook (i.e
- Schedule appointments, calendar due dates, etc.)
- Conduct initial screening and data entry and forward clients to the appropriate attorney
- Served as a central point of contact on a multi-line phone system making appointments, taking notes, and handling vendors
- Maintained accurate records of all documents received and distributed daily
- Assisted with scheduling appointments and maintaining calendars for attorneys.
Front Desk Agent
Lemeridien Essex Chicago
Chicago, IL
07.2021 - 10.2022
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
- Focused on learning new skills and staying updated with industry changes.
Guest Service Agent
Onni Group
Chicago, IL
11.2019 - 05.2021
- Processed guest payments quickly and efficiently.
- Verified accuracy of billing statements before presenting them to guests for payment processing.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Maintained accurate records of all transactions for auditing purposes.
- Responded to guests, including email, telephone, and in-person inquiries.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Front Desk Concierge
Village Green
Chicago, IL
06.2016 - 08.2019
- Help manage and assist with the overflow of incoming calls and packages
- Assist the leasing office with reservations with elevator time and work orders
- Checked guests, VIPs and celebrities in and out
- Completed daily shift notes giving a time-stamped overview of what went on during my shift
- Assist leases with move in and move out arrangements
- Established relationships with residents to their individual needs
- Responsible for various resident/maintenance deliveries and daily operation of the property
- Respond to email communications, answer inquiries and offer suggestions
- Monitor lobby traffic and cameras throughout the building
- Maintain working relationships as liaison between residents and building management
- Addressed residents concerns and issues in accordance with the company's customer service
- Focused on learning new skills and staying updated with industry changes.
Education
Associate in Science (A.S.) in Business Administration Candidate -
Harold Washington college
05.2024
Skills
- Adaptability
- Leadership
- Problem solving
- Time management
- Great Communication skills
- Interpersonal skills
Timeline
Legal Receptionist/Administrative Assistant
DLA Piper
10.2022 - 12.2023
Front Desk Agent
Lemeridien Essex Chicago
07.2021 - 10.2022
Guest Service Agent
Onni Group
11.2019 - 05.2021
Front Desk Concierge
Village Green
06.2016 - 08.2019
Associate in Science (A.S.) in Business Administration Candidate -
Harold Washington college