Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jackeline Alvarez

Auburnadale,FL

Summary

Dynamic Customer Service Representative with a proven track record at Shiftsmart, excelling in conflict resolution and fostering customer loyalty. Skilled in active listening and critical thinking, I effectively managed high-stress situations, enhancing client satisfaction and retention. Proficient in data entry, I ensure accurate documentation and timely responses to customer inquiries.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Shiftsmart
Miami, FL
01.2019 - 02.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist

Dqualityrepair
Miami, FL
03.2014 - 06.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Tax Professional

HnR Block
Miami, FL
03.2004 - 03.2006
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.

Education

Nail Tech/ekg Tech - Cosmetology

Beauty Schools of America
Miami Fl
01.2015

Medical Assistant - Medical Assistant

Robert Morgan
Miami Fl
01.2011

Highschool - Highschool Diploma

Stratford Career Institute
Washington, DC
01.1999

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Shiftsmart
01.2019 - 02.2020

Receptionist

Dqualityrepair
03.2014 - 06.2017

Tax Professional

HnR Block
03.2004 - 03.2006

Nail Tech/ekg Tech - Cosmetology

Beauty Schools of America

Medical Assistant - Medical Assistant

Robert Morgan

Highschool - Highschool Diploma

Stratford Career Institute
Jackeline Alvarez