Jackeline Hernandez
Pleasant Hill,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mobile Phlebotomist
Trident Care
06.2022 - 11.2025
- Maintained cleanliness and organization of medical equipment and supplies.
- Engaged in ongoing training to enhance technical skills and industry knowledge.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Fostered positive relationships with clients, generating repeat business through excellent customer service.
- Followed safety protocols during specimen collection to ensure patient comfort.
- Documented patient information accurately in electronic health records systems.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Produce Clerk
Safeway
Pleasant Hill, CA
04.2019 - 06.2021
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Monitored inventory levels, ensuring timely reordering of popular items to minimize stockouts.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Kept tidy and organized area to comply with cleanliness standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Barista
Starbucks
Alamo, CA
03.2017 - 02.2019
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Oversaw daily operations during peak hours, ensuring smooth workflow and team coordination.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
CPT1 - Phlebotomy Technician
Contra Costa Medical Career College
Antioch, CA04-2017
High School Diploma -
Prospect High School
Pleasant Hill, CA06-2014
Skills
- Time management skills
- Data entry
- HIPAA regulations
- Patient confidentiality
- Multitasking efficiency
- Medical records maintenance
- Task prioritization
- Patient history documentation
- Adaptability and flexibility
- Records maintenance
- Reliable transportation
- Customer service
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Limited Working
Timeline
Mobile Phlebotomist
Trident Care
06.2022 - 11.2025
Produce Clerk
Safeway
04.2019 - 06.2021
Barista
Starbucks
03.2017 - 02.2019
CPT1 - Phlebotomy Technician
Contra Costa Medical Career College
High School Diploma -
Prospect High School