Jackeline Otero
308 Columbo St. Winter Haven,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills .Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance verification and Quality Assurance Coordinator
CCS Medical
09.2021 - Current
- Effectively and accurately completed insurance verification to obtain benefit and eligibility. Determined appropriate products based on patients needs. Ensured all medical documents and file are updated consistent and completed.
Radiation Oncology
BayCare
11.2020 - 07.2021
- Interview patient while measuring vitals including: Weight, Pulse Rate, Blood Pressure, Temperature, and Pulse Oxygen. Educate patient on treatment. Assist provider with patient exams. Maintain patient rooms clean and stocked and kept track of chemo patient’s treatment and follow up calls.
Allergy Technician
The Barranco Clinic
12.2018 - 10.2020
- Administer Allergy Injections
- Create Patient Allergy Serum
- Schedule Allergy Injections/ Testing
- Blood Draws
- Verify Patient Insurance and benefits/obtain authorization for testing and administration of injection in office
- Answer and Return patient calls
- Perform Allergy testing
- Scan documents into patient charts
- Train patients on self-injections
- Train new staff members.
Registered Medical Assistant
Ear, Nose & Throat of Polk County
09.2016 - 08.2018
- Schedule appointments, interview patients while measuring vitals including: Weight, Pulse Rate, Blood Pressure, Temperature, and Pulse Oxygen Schedule patient’s surgery Obtain authorization for surgery. Scanned patient charts and document on patients file.
Front Desk/Registered Medical Assistant
Osceola Surgical ENT Associates
01.2014 - 11.2015
- Schedule appointments
- Call patients to confirm appointments
- Verify patient insurance for office visit/surgery benefits
- Scan documents
- Marketing for our office
- Outgoing referrals
- Attend all calls for the office
- Interview the patient while measuring vitals including: Weight, Pulse Rate, Blood Pressure, Temperature, and Pulse Oxygen
- Assist patient to the room
- Schedule patient’s surgery
- Obtain authorization for surgery
- Obtain authorization for imaging
- Maintain patient exam rooms
- Assist physicians with office procedures
- Order office supplies
- Schedule patient’s appointments for imaging
- Train new members.
Education
Diploma - Medical Transcription
Ashworth College
Online09.2018
Diploma - Registered Medical Assistant
Everest University
Florida06.2010
Skills
- PIMS ,Athena, Prime suite-Clinical Works
- Epic, ICD-10, Charting, Urine Culture
- PAP Tray Set Up, Wound, Culture, Suture Removal
- Stool Culture, Bandaging, Urinalysis
- Sterilization, Glucose Testing
- Injections, Vitals, Mono Testing, Phlebotomy
- Breast & Pelvic Exams, Pregnancy Testing
- Capillary Sticks -Visual Acuity Testing, TB Testing, PKU Testing
- Throat Culture, Insurance Verification, Surgery Scheduling
Certification
- Registered
- CPR
- HIPAA
- HIV/OSHA
- Domestic Violence
- Preventing Medical Errors
Languages
Spanish
Native or Bilingual
Timeline
Insurance verification and Quality Assurance Coordinator
CCS Medical
09.2021 - Current
Radiation Oncology
BayCare
11.2020 - 07.2021
Allergy Technician
The Barranco Clinic
12.2018 - 10.2020
Registered Medical Assistant
Ear, Nose & Throat of Polk County
09.2016 - 08.2018
Front Desk/Registered Medical Assistant
Osceola Surgical ENT Associates
01.2014 - 11.2015
Diploma - Medical Transcription
Ashworth College
Diploma - Registered Medical Assistant
Everest University
- Registered
- CPR
- HIPAA
- HIV/OSHA
- Domestic Violence
- Preventing Medical Errors
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