Melaniseia Stewart
Manvel,TX
Summary
Results-driven administrative coordinator with 12+ years of experience in effectively managing office operations and supporting organizational efficiency. Proficient in coordinating schedules, meetings, and travel arrangements for executives and teams. Skilled in handling a variety of administrative tasks, including data entry, document management, and correspondence. Strong communication skills, adept at liaising between departments and stakeholders. Detail-oriented and organized, with a proven ability to prioritize tasks and meet deadlines. Demonstrated proficiency in using office software and tools.
Overview
17
17
years of professional experience
Work History
Insurance Verification and Medical Record Specialist
Arthritis Knee Pain Center
03.2022 - 05.2024
- Verify insurance coverage for patients/clients by contacting insurance companies via phone, online portals, or other communication methods
- Collect and accurately record insurance policy information, including policy numbers, coverage dates, and copayment/coinsurance details
- Collaborate with billing and coding staff to ensure accurate and timely processing of insurance claims
- Maintain confidentiality of patient/client information in compliance with HIPAA regulations
- Process requests for medical records from healthcare providers, patients, insurance companies, and other authorized individuals or organizations
- Assist healthcare providers and administrative staff in accessing and retrieving medical records as needed for patient care, billing, and other purposes
- Maintain logs and records of medical record requests, releases, and disclosures, documenting all relevant information accurately.
Healthcare Service Representative
Kelsey Seybold Clinic Administrative Building
01.2019 - 03.2020
- Responsible for registering patients, scheduling appointments, verifying insurance eligibility/demographics anddiagnostics as guided by scheduling protocols for each physician, triaging phone calls, and supporting various projects inthe call center
- Supports online appointment scheduling and assists in other sub-specialized teams that help support the needs of thecall center
- Schedules patient appointments and enter required demographics and insurance/financial information from theguarantor/patient
- Accurately documenting patient interactions, inquiries, and transactions in the electronic health record (EHR) orcustomer relationship management (CRM) system
- Verifying patients' insurance coverage, including eligibility, benefits, and pre-authorizations, to ensure smoothprocessing of claims and minimize billing issues
Front Office Coordinator
Hotze Health and Wellness Center
04.2016 - 09.2018
- Interacted with patients and their families in person over the phone and through email addressing inquiries schedulingappointments and providing information on healthcare services
- Maintain accurate records of appointment schedules, cancellations, and rescheduling activities
- Maintained cleanliness and organization of the reception area, ensuring a welcoming environment for patients
- Assist the manager in overseeing day-to-day operations, including opening and closing procedures
- Supervise and train new front office staff members
- Assist in onboarding new employees, ensuring proper training and orientation
- Collect payments from patients for medical services provided during doctor's office visits
- Assist with other administrative tasks related to patient accounts, such as updating demographic information,processing refunds, and generating financial reports.
Secretary
Miles Law Firm LLC
06.2012 - 08.2015
- Perform general office duties, such as photocopying, scanning, faxing, and filing, to support efficient workflow andorganization
- Coordinate travel arrangements, accommodations, and expenses for attorneys
- Manage attorney calendars, schedule appointments, and coordinate meetings and conference calls with clients,witnesses, and other parties
- Screen incoming calls, emails, and mail, responding to inquiries or routing communications to appropriate attorneys.
Office Specialist
Healthcare 1 LLC
07.2007 - 01.2009
- Process orders for durable medical equipment (DME) from healthcare providers and patients, ensuring accuracy andcompleteness of information
- Coordinate scheduling and delivery of DME products to patients, ensuring timely and accurate fulfillment of orders
- Perform administrative tasks, such as data entry, filing, and maintaining inventory records, to support efficient officeoperations
- Maintain accurate records of DME orders, patient information, insurance authorizations, and billing documentation
- Accurately enter billing codes for proper documentation of DME services for insurance reimbursement.
Education
Bachelor of Science - Healthcare Administration
Texas Southern University
Houston, TX05.2018
Skills
- Proficient in Microsoft Office Suite (Word Excel, PowerPoint, Outlook)
- Excellent organizational and time Management skills
- Strong written and verbal communication abilities
- Detail-oriented with a focus on accuracy in typing
- Ability to handle confidential information with professionalism
- Problem-solving and decision-making skills in fast-paced environments
- Experience with Salesforce, QuickBooks, Epic, CureMD, CareCloud, E- Clinical Works, Microsoft Teams and etc
- Insurance Verification and Prior Authorization Process
- Healthcare billing and claims
- Conflict Resolution
- HIPAA knowledge
- Medical terminology knowledge
Timeline
Insurance Verification and Medical Record Specialist
Arthritis Knee Pain Center
03.2022 - 05.2024
Healthcare Service Representative
Kelsey Seybold Clinic Administrative Building
01.2019 - 03.2020
Front Office Coordinator
Hotze Health and Wellness Center
04.2016 - 09.2018
Secretary
Miles Law Firm LLC
06.2012 - 08.2015
Office Specialist
Healthcare 1 LLC
07.2007 - 01.2009
Bachelor of Science - Healthcare Administration
Texas Southern University
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