Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenia Joya

Dallas,WV

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Arthritis Knee Pain Center
11.2023 - Current
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

Title Clerk

Alliance Auto Auction
02.2022 - 02.2023
  • Streamlined title processing by efficiently managing documentation and maintaining accurate records.
  • Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
  • Collaborated with various departments to ensure smooth workflow for title processing and delivery.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.

Post Closer

Tricolor Auto Group
02.2021 - 02.2022
  • Enhanced client satisfaction by ensuring accurate and timely preparation of loan closing documents.
  • Streamlined post-closing processes for increased efficiency and reduced turnaround time.
  • Collaborated with underwriters, processors, and loan officers to resolve discrepancies in documentation.
  • Improved workflow efficiency by implementing an organized filing system for closed loans.

Supervisor

Excel Home Health Care
08.2020 - 02.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Team Leader

Chick-fil-A
09.2018 - 04.2020
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Education

High School Diploma -

Dallas Can Academy
Dallas, TX

Skills

  • Administrative Support
  • Project Management
  • Guest Relations
  • Call Routing
  • Mail Sorting
  • Customer Service
  • Spreadsheet Tracking
  • Clerical Support
  • Departmental Support

Timeline

Front Desk Receptionist

Arthritis Knee Pain Center
11.2023 - Current

Title Clerk

Alliance Auto Auction
02.2022 - 02.2023

Post Closer

Tricolor Auto Group
02.2021 - 02.2022

Supervisor

Excel Home Health Care
08.2020 - 02.2021

Team Leader

Chick-fil-A
09.2018 - 04.2020

High School Diploma -

Dallas Can Academy
Kenia Joya