Aubrieanha Anderson
North Charleston
Summary
Professional medical coordinator with extensive experience in managing office operations and patient interactions. Skilled in administrative tasks and improving office efficiency, consistently supporting team collaboration and adapting to changing needs. Recognized for excellent organizational skills and effective communication abilities.
Overview
8
8
years of professional experience
Work History
Office Coordinator
Arthritis Knee Pain Center
06.2023 - Current
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
- Managed inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost.
Insurance Coordinator
Blue Cross & Blue Shield of SC
11.2019 - 06.2023
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Increased client retention rates through personalized insurance consultations, addressing specific needs.
- Enhanced client satisfaction by providing timely and accurate policy updates and renewals.
- Increased team efficiency with development of comprehensive training materials on insurance protocols.
Recruiter
Kelly Services
05.2017 - 10.2019
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Studied job descriptions and qualifications to determine applicant requirements.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Trained new hire recruiters on best practices, contributing to overall team success and improved efficiency.
Education
SHRM Certificate -
Trident Technical College
Charleston, SC07-2025
Registered Medical Assistant -
Virginia College
Columbia, SC11-2018
High School Diploma -
Lower Richland High School
Hopkins, SC05-2013
Skills
- Medical Office Management
- Patient Scheduling & Coordination
- Insurance Verification & Billing
- HIPAA Compliance
- Staff Supervision & Training
- Electronic Medical Records (EMR)
- Multitasking & Problem-Solving
- Communication & Interpersonal Skills
Timeline
Office Coordinator
Arthritis Knee Pain Center
06.2023 - Current
Insurance Coordinator
Blue Cross & Blue Shield of SC
11.2019 - 06.2023
Recruiter
Kelly Services
05.2017 - 10.2019
SHRM Certificate -
Trident Technical College
Registered Medical Assistant -
Virginia College
High School Diploma -
Lower Richland High School
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