Jackeline Reyes
Spring,TX
Summary
Knowledgeable Shift Manager proficient in money handling and team management. Successful at overseeing all areas of operations. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Pinnacle Medical Management
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
Shift Manager
TacoBell
09.2021 - 09.2024
- Developed and maintained positive working relationships with staff, customers, and vendors
- Monitored store operations to ensure compliance with company policies and procedures
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques
- Provided coaching and guidance to team members when necessary to improve performance
- Assisted in resolving escalated customer service issues in a timely manner
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines
- Enforced safety standards throughout the store including proper use of equipment
- Inspected work areas regularly for cleanliness and organization standards
- Managed daily cash intake by counting out registers and organization standards
- Upheld company standards and compliance requirements for operations
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
Education
High School Diploma -
Klein Cain High School
05.2023
Skills
- Operation Management - Quick Learner
- Cash Handling - Excellent Multi-Tasker
- Handling Customer Complaints - Drive Thru Management
- Computer Skills - Kitchen Management
- Team Collaboration - Food And Safety Standards
- Adaptability and Flexibility - Working Quickly
- MS Office - Fast and Efficient Service Worker
- Safety Management - Point Of Sale (POS) System Operation
- Staff Leadership - Fluent In Spanish
- Inventory Control
- Call Routing
- Office Organization
- Clerical Support
- File Organization
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Pinnacle Medical Management
05.2024 - Current
Shift Manager
TacoBell
09.2021 - 09.2024
High School Diploma -
Klein Cain High School
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