Jackeline Valdez
Wylie
Summary
Clerical and customer service professional with extensive experience in diverse environments. Demonstrates strong telephone etiquette and exceptional interpersonal skills. Proven ability to thrive in fast-paced settings while efficiently managing administrative tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
University Of North Texas
Denton
07.2025 - Current
- Managed check-in and check-out processes for guests efficiently.
- Handled guest inquiries and resolved issues promptly and professionally.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Team Leader Manager
Chipotle
Murphy
10.2023 - 08.2025
- Supervised daily operations to ensure high service standards and customer satisfaction.
- Trained new team members on food preparation and safety procedures.
- Developed strategies to motivate employees in achieving goals.
- Monitored customer service standards across the organization.
- Recognized and rewarded team and individual achievements, boosting morale and motivation.
Cashier Manager
Drip N Roll
Wylie
08.2021 - 09.2022
- Supervised daily cash operations and maintained accurate cash registers.
- Resolved customer inquiries and complaints with effective communication skills.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
Education
BBA - Finance
University of North Texas
Denton, TX05-2029
High School Diploma -
Wylie High School
Wylie, TX05-2025
Skills
- Customer service
- Employee training
- Problem-solving skills
- Team leadership
- Conflict resolution
- Hospitality services
- Time management
- Cash handling
- Data management
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Accomplishments
- A/B Honor Roll Student
- Strong 3.75 GPA
- National Honors Society student
- Graduated high school one year early
- Best Worker Award- Chipotle Mexican Grill (2023)
- Volunteered with Iglesia Heraldos del Rey Church contributing 20 hours per week
- Volunteered at Great Pyrenees Rescue
Certification
- Food Handler's Certification
- Food Safety Certification
- Leadership & Management Training Customer
- Customer Service & Front Desk Training
- FERPA Awareness Training
Organizations
- University of North Texas Women in Business
Timeline
Front Desk Clerk
University Of North Texas
07.2025 - Current
Team Leader Manager
Chipotle
10.2023 - 08.2025
Cashier Manager
Drip N Roll
08.2021 - 09.2022
BBA - Finance
University of North Texas
High School Diploma -
Wylie High School
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