Hi, I’m
Jackeline Galdamez Castro
Summary
Behavioral Health Professional with expertise in behavior analysis, intervention, and program development. Skilled in collaborating with multidisciplinary teams to enhance client outcomes. Adaptable, results-driven, and committed to fostering positive change.
Overview
5
years of professional experience
Work History
Wesco Industries
Direct Support Professional
09.2022 - 10.2024
Job overview
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Summer Magic Tropical Sno
Snowmaker
05.2019 - 08.2022
Job overview
- Prepared and mixed various flavors, ensuring consistency and quality.
- Restocked supplies to ensure product availability.
- Delivered exceptional customer service by addressing ingredient inquiries and allergy concerns with accuracy and professionalism.
- Collaborated with team members to foster a positive work environment, enhancing communication and teamwork.
- Represented the brand at local events and festivals, increasing exposure and attracting new customers.
Subway
Sandwich Artist
11.2019 - 05.2022
Job overview
- Welcomed guests warmly, promoted daily specials, and accurately took orders to enhance the dining experience.
- Operated the cash register with precision, ensuring accurate transactions and proper cash handling.
- Maintained a clean and organized work environment in compliance with restaurant policies and hygiene standards.
- Worked collaboratively with team members to ensure smooth operations during peak hours.
- Prepared and served hot and cold sandwiches tailored to customer requests, ensuring quality and consistency.
Education
Western Iowa Tech Community CollegeDenison, IA
Associate of Science
05-2025
Denison High ScoolDenison, IA
High School Diploma
05-2022
University Overview
- 3.5 GPA
- Honoree of National Honors Society
Skills
- Time management
- First aid and safety
- Training new staff
- Compassionate caregiving
- Medication administration
- Dependable and honest
- Relationship building
- Patience and empathy
- Bilingual
- Motivating
- Positive
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Direct Support Professional
Wesco Industries
09.2022 - 10.2024
Sandwich Artist
Subway
11.2019 - 05.2022
Snowmaker
Summer Magic Tropical Sno
05.2019 - 08.2022
Western Iowa Tech Community College
Associate of Science
Denison High Scool
High School Diploma
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