Jackelyn Garcia
Summary
The skills that I have mostly been complimented on are: being time efficient, finding better methods , whether it be so finish my tasks or to improve the process of checking out or "clearing" customers. Managing time, working well in groups and alone. Completing my tasks quick and neatly. If I do happen to take a bit longer on my tasks, it will get done properly and neatly. I have especially been praised on my positive attitude towards coworkers and customers, regardless if I am having a "bad day". Although I've worked in different job fields, I always use the skills that I have obtained throughout the years to further improve my work performances and am eager to use them in future experiences.
Overview
3
3
years of professional experience
Work History
Server Assistant
Asticou Inn And Restaurant
06.2020 - 10.2021
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Retail Merchandise Associate
HomeGoods
10.2019 - 03.2020
- Boosted customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Enhanced store presentation for better visual appeal, arranging merchandise displays according to planograms.
- Assisted customers with finding desired products, offering expert advice on purchases and related items.
- Reduced out-of-stock occurrences with diligent inventory management and prompt restocking efforts.
- Checking out the customers in a efficient manners, while also selling the store's rewards card.
- Early shift cleaning crew.
- Accurate stocking of merchandise.
- Collaborated with team members to improve overall store performance and create a pleasant shopping environment.
- Streamlined merchandise flow from stockroom to sales floor, optimizing product placement for maximum visibility.
- Provided valuable feedback to supervisors regarding customer preferences, contributing to improved sales strategies.
- Developed positive relationships with customers, fostering loyalty and repeat business through personalized assistance.
- Supported store''s safety initiatives by consistently adhering to guidelines for proper handling of merchandise and equipment use.
Club Custodian
In-Shape Health Club
12.2018 - 03.2020
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Ensured a healthy learning environment with thorough daily cleaning of gym equipment, restrooms, and common areas.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
Housekeeper
Reyes Janitorial Services
06.2018 - 11.2018
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Education
High School Diploma -
Golden Valley High School
Bakersfield, CA06.2017
Skills
- Cash Handling
- Daily Specials Memorization
- Table Bussing
- Menu Memorization
- Beverage Preparation
- Service Prioritization
- Item Promotion
- Quality Control
- Tableside Service
Additional Information
Along with the skills listed, I am Bilingual and am more than happy to assist customers who need it. I am only fluent in Spanish and English, but I enjoy learning new languages and will use the little knowledge I know if possible.
Languages
Spanish
Native or Bilingual
Timeline
Server Assistant
Asticou Inn And Restaurant
06.2020 - 10.2021
Retail Merchandise Associate
HomeGoods
10.2019 - 03.2020
Club Custodian
In-Shape Health Club
12.2018 - 03.2020
Housekeeper
Reyes Janitorial Services
06.2018 - 11.2018
High School Diploma -
Golden Valley High School
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