Jackelynne Tobar-Navarro
Manassas,USA
Summary
Results-oriented team leader with a strong focus on safety compliance and operational efficiency. Skilled in problem resolution and effective communication, driving positive outcomes in high-pressure settings. Dedicated to exceptional customer service and promoting a collaborative team environment.
Overview
12
12
years of professional experience
Work History
Payroll/Front Desk
VSL Electrical Signing Lighting
Manassas, VA
06.2025 - 01.2026
- Coordinated background checks, drug testing, and hiring processes to ensure compliance and quality of new hires.
- Implemented safety procedures and provided training to enhance workplace safety.
- Verified accurate reporting of field workers' hours to maintain payroll integrity and support timely payments.
- Maintained up-to-date vehicle registrations and entered information into the system to ensure compliance and operational readiness.
Lead Ramp Agent
Swissport
Sterling, VA
12.2022 - 10.2025
- Managed a team of ramp agents by providing guidance, feedback, and training.
- Coordinated cargo and baggage loading and unloading on various aircraft to maintain timely departures.
- Serviced aircraft daily by fueling, de-icing, and providing lavatory services to ensure operational readiness.
- Resolved customer complaints efficiently and professionally, enhancing overall passenger satisfaction.
- Prepared documents related to flight operations such as load sheets, gate passes, manifests.
Ramp Agent
Swissport
Sterling, VA
06.2019 - 10.2025
- Provided essential under-wing ground support services, ensuring timely loading and unloading of baggage and cargo in compliance with customer contracts.
- Coordinated with ground crew members to facilitate smooth flight operations and enhance service delivery.
- Assisted passengers with special needs, providing mobility aids to ensure comfort and accessibility during travel.
- Reported equipment malfunctions to supervisors, ensuring compliance with security regulations and minimizing operational disruptions.
Assistant Manager
Foot Locker
Tysons Corner, Virginia
09.2013 - 06.2019
- Contributed to development of operational strategies that enhanced efficiency and productivity.
- Created inventory tracking and supply ordering system that streamlined processes.
- Oversaw employee attendance, timekeeping, and payroll records to ensure accuracy.
- Resolved customer inquiries and complaints with professionalism and care.
Education
High School Diploma -
Stonewall Jackson High School
Manassas, VA06-2015
Skills
- Payroll processing
- Data entry
- Office procedures
- Attention to detail
- Time management
- Customer service
- Effective communication
- Problem resolution
- Problem solving
- Conflict resolution
- Team Leadership
- Dependable and responsible
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Payroll/Front Desk
VSL Electrical Signing Lighting
06.2025 - 01.2026
Lead Ramp Agent
Swissport
12.2022 - 10.2025
Ramp Agent
Swissport
06.2019 - 10.2025
Assistant Manager
Foot Locker
09.2013 - 06.2019
High School Diploma -
Stonewall Jackson High School