Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacki Gutierrez

San Bernardino,CA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

2
2
years of professional experience

Work History

Server

The Cheesecake Factory
03.2022 - 05.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Certified Trainer

Raising Cane's Chicken Fingers
11.2020 - 03.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Maintained organization of documents, materials and equipment.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

Associate of Science - Nursing

Chaffey College
Rancho Cucamonga, CA
05.2027

Skills

  • Process Payments
  • Coordination
  • Menu Memorization and Presentation
  • Adaptable and Flexible
  • Cool Under Pressure
  • Professional Relationships

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

The Cheesecake Factory
03.2022 - 05.2023

Certified Trainer

Raising Cane's Chicken Fingers
11.2020 - 03.2023

Associate of Science - Nursing

Chaffey College
Jacki Gutierrez