Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jacki Kilstrom

Waukee

Summary

Dynamic Account Manager with a proven track record at Arthur J. Gallagher, enhancing client satisfaction through tailored solutions and strategic planning. Skilled in account management and client relations, I foster strong partnerships and mentor teams, driving growth and loyalty while effectively analyzing data to identify opportunities.

Overview

46
46
years of professional experience

Work History

Account Manager

Arthur J. Gallagher & Innovative Benefit Consultants
West Des Moines, IA
12.2001 - 10.2025
  • Managed client relationships to enhance satisfaction and retention.
  • Developed tailored insurance solutions based on client needs and market trends.
  • Collaborated with internal teams to streamline service delivery and improve efficiency.
  • Analyzed client data to identify growth opportunities and mitigate risks.
  • Led strategic planning sessions to align client objectives with company offerings.
  • Mentored junior account managers, fostering professional development and skill enhancement.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

LPN

St Lukes Hospital (Unity Point)
Sioux City Iowa
01.1980 - 12.2000
  • Administered medications and treatments according to physician orders and hospital protocols.
  • Monitored patient vital signs and reported significant changes to healthcare team.
  • Assisted in the development and implementation of individualized care plans for patients.
  • Educated patients and families on health management, medication adherence, and post-discharge care.

Education

High School Diploma -

Harris Lake Park Community
Lake Park IA

LPN License -

Morningside College
Sioux City Iowa

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Interests

  • DIY and Home Improvement
  • Reading
  • I participate in a variety of outdoor recreational activities
  • Gardening
  • Music
  • Crafting and DIY Projects
  • I enjoy cooking for friends and family gatherings
  • Fashion and Style
  • Camping
  • Interior Design

Timeline

Account Manager

Arthur J. Gallagher & Innovative Benefit Consultants
12.2001 - 10.2025

LPN

St Lukes Hospital (Unity Point)
01.1980 - 12.2000

High School Diploma -

Harris Lake Park Community

LPN License -

Morningside College
Jacki Kilstrom