Open To Work
Jacki Kowalke
Chattanooga,TN
Summary
Leveraged expertise in banking to enhance operations in credit reporting, credit analysis, collections, sales, and customer service.
Overview
2027
2027
years of professional experience
Work History
Credit Reporting Analyst, Sr.
LoanDepot
Remote
05.2021 - Current
- Analyzed data trends to support decision-making processes across various departments.
- Developed comprehensive reports utilizing advanced Excel functions and data visualization tools.
- Ensured accuracy and consistency in report generation through meticulous validation procedures.
- Identified opportunities for process improvements, streamlining reporting workflows, and increasing efficiency.
- Trained team members on best practices for data analysis and report creation.
- Oversaw dispute resolution processes within e-Oscar to enhance operational efficiency.
- Conducted thorough reviews of monthly credit tape to uphold regulatory compliance and data integrity.
- Coordinated efforts with four primary credit bureaus to maintain integrity of reporting data.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Automated repetitive tasks, freeing up time for more strategic initiatives and reducing manual errors in reporting.
- Contributed to establishment of credit reporting department to enhance operational efficiency.
ASSISTANT VICE PRESIDENT - CREDIT BUREAU/COLLECTIONS MANAGER I
BANK OF THE WEST
OMAHA, NE
2012 - 05.2021
- Manage teams from 7 to 35 employees including: hiring, training, performance, coaching, quality, and growth and development.
- Track and trend employee and vendor performance, internal systems, direct disputes, fraud claims and investigations.
- Analyze productivity and performance of business line in both credit disputes and collections to improve processes.
- Vendor management
- Manage 4 vendors including risk, controls, business reviews, non-disclosure agreements, and contracts.
- Subject Matter Expert in compliance related items.
- Worked closely with Compliance and Controls and Governance to develop processes to adhere to CARES Act including Mortgage, Home Equity, Consumer, Credit Card, and Leases.
- Develop controls and risk acceptance for credit bureau processes including direct and indirect disputes.
- Products managed: Consumer Loans, Leases, Lines of Credit, Credit Card, Home Equity Loans and Lines, and Mortgage Loans.
- NELNET/STUDENT LOAN PROCESSOR - 2005-2007
- WELLS FARGO BANK/PERSONAL BANKER – 1999-2005
Education
Masters - Management Information Systems – Cybersecurity Focus
Bellevue University
01.2021
Bachelor of Science - Human Resource Management
Bellevue University
01.2014
Skills
Microsoft Excel
Data validation
Power BI experience
Analytical mindset
Accuracy and efficiency
Adaptive learning
Dependable and reliable
Creative problem solving
Continuous improvement
Call center strategy
Risk assessment
Teamwork
Problem-solving
Time management
Attention to detail
Multitasking
Organizational skills
Team collaboration
Effective communication
Adaptability and flexibility
Goal setting
Professionalism
Accomplishments
- Successfully created a new Collections Department in Tempe AZ.
Timeline
Credit Reporting Analyst, Sr.
LoanDepot
05.2021 - Current
Masters - Management Information Systems – Cybersecurity Focus
Bellevue University
Bachelor of Science - Human Resource Management
Bellevue University
ASSISTANT VICE PRESIDENT - CREDIT BUREAU/COLLECTIONS MANAGER I
BANK OF THE WEST
2012 - 05.2021