JACKI SMITH
Bellevue,US
Summary
Experienced retail manager with a strong background in team development, human resources, employee coaching, and process improvement. Over 8 years of success at Nike Inc., leading hiring, recruitment, onboarding, and employee development initiatives while consistently driving key performance metrics. Proven ability to maintain brand integrity and operational excellence in fast-paced, high-volume retail environments. Committed to building high performing teams and fostering a culture of accountability, inclusion, and continuous improvement.
Overview
9
9
years of professional experience
Work History
Assistant Softball Coach
Bellevue College
10.2025 - Current
People Manager
Nike Inc.
05.2022 - 07.2025
- Interpreted and enforced institutional policies and labor regulations, ensuring full compliance across employee records and processes.
- Maintained confidential personnel files, performance documentation, and investigative records with a high level of discretion and accuracy.
- Guided individuals through structured processes by explaining policies, timelines, and next steps clearly and empathetically.
- Conducted onboarding and orientations, ensuring participants understood procedures, eligibility requirements, and expectations.
- Resolved complex issues through investigation, documentation, and policy-based decision making.
Operations Lead - Scheduling
Nike Inc.
01.2021 - 05.2022
- Managed high-volume data and inventory systems, ensuring accuracy, reconciliation, and compliance with internal controls.
- Monitored discrepancies, identified errors, and implemented corrective actions to maintain system integrity.
- Coordinated schedules and payroll processes with strict deadlines, ensuring precision and accountability.
Department Specialist
Nike Inc.
06.2017 - 01.2021
- Delivered consistent, high-quality customer service by explaining products, policies, and solutions clearly to diverse populations.
- Assisted individuals with problem resolution, ensuring positive outcomes and satisfaction.
Education
Bachelor of Science - Business Administration
Bethune Cookman University
05-2020
Skills
- Team leadership
- Employee Onboarding
- Performance management
- Process improvement
- Inventory management
- Communication
- Customer service
- Employee relations
- Decision making
- Problem solving
- Scheduling
- Hiring
Timeline
Assistant Softball Coach
Bellevue College
10.2025 - Current
People Manager
Nike Inc.
05.2022 - 07.2025
Operations Lead - Scheduling
Nike Inc.
01.2021 - 05.2022
Department Specialist
Nike Inc.
06.2017 - 01.2021
Bachelor of Science - Business Administration
Bethune Cookman University
ADDITIONAL INFORMATION
Played Division 1 softball from 2016-2020.