Jacki Statema
Sartell,MN
Summary
Experienced professional skilled in supporting team goals and improving operational processes. Demonstrated effectiveness in communication, multitasking, and organizational management. Acknowledged for dependability and swift adaptability in dynamic settings.
Overview
8
8
years of professional experience
Work History
Front Office Administrator
Sagent Behavioral Health
Sartell, Minnesota
06.2024 - 08.2026
- Answered calls and responded to emails, resolving patient inquiries to improve communication and service quality.
- Scheduled follow-up appointments to facilitate timely patient care and enhance patient satisfaction.
- Collected copayments during patient visits for efficient billing processes.
- Digitized patient documents using electronic health record systems, ensuring adherence to HIPAA compliance standards.
- Managed faxed documents by importing them into patient charts for precise record-keeping.
Receptionist
Purrfect Paws Pet Spa
Sauk Rapids, Minnesota
03.2023 - 07.2024
- Maintained client files with accurate, current information to support efficient service delivery.
- Responded promptly to emails, text messages, and voicemails.
- Coordinated grooming appointments tailored to individual pet needs, enhancing client satisfaction.
- Verified rabies vaccination status by contacting veterinary clinics, ensuring compliance with health regulations.
Production Team Member
Hour Glass Dry Cleaners
Saint Cloud, Minnesota
10.2021 - 02.2023
- Executed wet and dry cleaning loads from start to finish, facilitating timely next-day delivery.
- Sorted and inspected items for accurate customer orders, enhancing quality through thorough de-linting.
Assistant Manager & Cashier
Dollar Tree
Sartell, Minnesota
04.2018 - 12.2021
- Prepared cash-out reports and deposit records for nightly banking activities.
- Verified accuracy of each till and safe/change fund.
- Delivered nightly deposits to bank, ensuring secure transactions.
- Assisted cashiers during peak hours to maintain service efficiency.
- Maintained cleanliness and organization throughout store, ensuring fully stocked shelves.
- Ensured compliance with cash handling procedures for operational integrity.
Education
Associate of Applied Science - Interactive Media & Graphic Design
Minnesota School of Business
Saint Cloud, MN09-2009
High School Diploma -
Sartell High School
Sartell, MN06-2007
Skills
- HIPAA compliance
- Medical record organization
- Appointment management
- Administrative support
- Document scanning and copying
- Time management
- Customer engagement
- Attention to detail
Timeline
Front Office Administrator
Sagent Behavioral Health
06.2024 - 08.2026
Receptionist
Purrfect Paws Pet Spa
03.2023 - 07.2024
Production Team Member
Hour Glass Dry Cleaners
10.2021 - 02.2023
Assistant Manager & Cashier
Dollar Tree
04.2018 - 12.2021
Associate of Applied Science - Interactive Media & Graphic Design
Minnesota School of Business
High School Diploma -
Sartell High School