Jacquelyn Navas

• Managed inventory levels and organized stock to ensure prompt access for team and customers.
• Lead daily shift operations while ensuring excellent customer service and efficient team performance.
• Coached and supported team members while delegating tasks and adjusting staffing to meet operational demands.
• Assist with opening and closing procedures, cash handling, and POS transactions.
• Resolve guest concerns and make decisions to maintain a positive customer experience.
• Monitor food quality, safety, cleanliness, and compliance with company standards.
• Assumed multiple roles during shifts to enhance operational efficiency.
• Trained new employees on food safety and customer service protocols.
• Coordinated shift schedules to enhance team coverage and align with peak service times.

• Provide beverage and customer service to guests across the golf course.
• Maintain accurate records of bookings, reservations, transactions, and waiver documentation.
• Handle guest phone calls, questions, directions, and payments.
• Coordinate with team members while maintaining organized inventory, equipment, and records.
• Build guest relationships while maintaining high service standards.

• Supervised front-of-house operations in a high-volume casino restaurant.

• Scheduled team member breaks and adjusted floor coverage to maintain efficient operations.
• Processed refunds and resolved guest concerns and service issues.
• Trained and mentored 40+ new team members on workflow and service standards.
• Oversaw POS transactions, cash handling, and end-of-shift balancing.
• Assisted the team during peak periods to ensure smooth operations.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Led daily team meetings to discuss progress, address issues, and plan future actions.

• Assisted customers with product selection and provided strong customer service.
• Maintained accurate inventory records and updated product information.
• Assisted with inventory audits and routine compliance checks.
• Organized SKU data, pricing updates, vendor information, and product documentation.
• Recommended tools, accessories, and related products based on customers’ project needs, helping increase sales through effective upselling.
• Assisted customers in comparing products and selecting appropriate tools based on features, price, and intended use.
• Maintained strong product knowledge to confidently answer questions and provide personalized recommendations.

• Supported front-of-house operations during high-volume service.
• Coordinated with kitchen staff and servers to ensure accurate, timely orders.
• Kept orders organized and assisted guests as needed.
• Helped train new team members on workflow and expectations.

• Maintained cleanliness and organization of service areas throughout shifts.

• Assisted customers with orders, questions, and custom requests.
• Managed cake order forms, including designs, colors, dates, and pickup times.
• Maintained organized inventory, product rotation, and displays.
• Supported daily production while maintaining a clean and safe workspace.
• Operated ovens and other baking equipment safely and efficiently.
• Monitored inventory levels and restocked items as needed.