Jackie Alderman
Adams,MA
Summary
Organized professional with dynamic customer service and de-escalation skills, management skills, and the ability to work independently, seeking remote customer service employment.
Overview
16
16
years of professional experience
Work History
Direct Care Professional
Berkshire Family and Individual Resources
North Adams, Massachusetts
11.2018 - Current
- Facilitated group activities to promote socialization among clients.
- Assisted clients in developing daily living skills, such as hygiene, cooking, and laundry.
- Maintain annual certificates/licenses to meet job requirements.
- Provide residents with medication administration, diabetes care, perform vital sign checks when necessary.
- Transported clients to medical appointments and other activities as needed.
- Performed household tasks, such as light housekeeping, meal preparation, grocery shopping.
- Provided guidance and mentorship to junior staff members when necessary.
Property Manager
JTC Property Management LLC
Dalton, MA
01.2019 - 11.2024
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Worked in compliance with necessary agencies, including but not limited to, property insurance, fire chief, board of health, building inspector, housing authority.
- Rent collection, tenenat assistance, maintenance dispatch.
- Property advertising.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively.
- Worked with maintenance to maintain proper building codes.
- Handled resident complaints and expedited maintenance requests.
Residential Program Coordinator
Berkshire Family and Individual Resources
North Adams, MA
09.2015 - 08.2017
- Organized and facilitated weekly staff meetings.
- Maintained accurate records of client progress, incidents, and daily activities.
- Provided case management for clients in the residential program.
- Created individual service plans for each client to meet their specific needs.
- Ensured compliance with agency policies as well as local, state, and federal regulations pertaining to residential programs.
- Supervised staff while they interacted with residents in order to ensure safety protocols were followed at all times.
- Assisted in recruiting, interviewing, selecting, training, and evaluating new employees.
- Identified client needs and treatment goals and created treatment plans.
- Recruited, interviewed, and hired volunteers and staff.
- Complete all scheduling for staff.
- Write and review annual performance reviews for all staff.
- Maintain medical codes on state website.
Direct Support Professional
Brien Center
Pittsfield, Massachusetts
10.2008 - 09.2015
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Accompanied or transported clients to appointments, errands and social activities.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Built strong and trusting rapport with clients and loved ones.
- Maintained detailed records of services performed on clients.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Contributed to case reviews of client status and progress.
Education
High School Diploma -
Hoosac Valley High School
Cheshire, MA06-1992
Skills
- Highly organized
- Works well under pressure
- Meets deadlines
- Team building skills
- Excellent Customer service
- Excellent De-escalation skills
- Works well in hectic environment
- Multitasking
- Learning and Following state laws and regulations
- Following confidentiality laws
- Excellent phone and computer skills
- Creating and following budgets
- Writing and maintaining schedules
- Works well with the public
- Learns new tasks quick and efficiently
- Able to work independently
- Flexibility in scheduling
- Enthusiastic and excellent work ethic
- Training others
- Complex thinker
- Progress documentation
Timeline
Property Manager
JTC Property Management LLC
01.2019 - 11.2024
Direct Care Professional
Berkshire Family and Individual Resources
11.2018 - Current
Residential Program Coordinator
Berkshire Family and Individual Resources
09.2015 - 08.2017
Direct Support Professional
Brien Center
10.2008 - 09.2015
High School Diploma -
Hoosac Valley High School