Jacklyn Francher
Weare,NH
Summary
Professional event coordination specialist with proven track record in planning, organizing, and executing successful events. Skilled in vendor management, budget oversight, and logistics. Strong focus on team collaboration and delivering tangible results. Known for adaptability and reliability in high-pressure and changing environments.
Overview
9
9
years of professional experience
Work History
Event Coordinator & Wedding Specialist
Pembroke Pines Country Club
05.2023 - Current
- Coordinated logistics for over 200 events annually, ensuring seamless execution and client satisfaction.
- Developed and maintained relationships with vendors, enhancing service quality and negotiating favorable contracts.
- Managed event budgets, providing accurate forecasts and maintaining financial oversight throughout event lifecycle.
- Led team meetings to align goals, delegate tasks, and ensure project milestones were achieved on schedule.
- Implemented innovative event themes and designs, increasing client engagement and enhancing overall guest experience.
- Trained junior staff on best practices in event planning, fostering a collaborative and efficient work environment.
- Evaluated post-event feedback to identify areas for improvement, implementing changes for future events' success.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Analyzed event costs to identify areas of improvement and cost savings.
- Developed and distributed event surveys to gather feedback and assess event success.
Director of Compliance
Prime Alternative Treatment Center
08.2019 - 04.2023
- Develop, with partnership departments, standard operating procedures ("SOPs"), internal processes, and compliance training for facility staff.
- Create and improve sound internal controls and for each department and audit adherence to them.
- Provide recommendations to leadership on program efficacy and improvements
- Review, interpret and provide guidance on all aspects of jurisdictional rules and regulations applicable to facilities.
- Assist in assessing the business’s future ventures to identify possible compliance risks
- Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
- Educating and training employees in compliance. Work with operations on planning and execution.
- Assists with remedial action to address gaps in facility operational compliance and mitigate future risks.
- Identify potential areas of compliance vulnerability and risk; develop/implement corrective action plans for resolution of problematic issues and provide general guidance on how to avoid or deal with similar situations in the future.
- Assist onsite managers at our facilities.
- Maintain an up-to-date compliance calendar with reminders to operational staff.
- Create and improve sound internal controls and monitor adherence to them.
- Maintain and improve SOP filing system and ensure all SOPs are reviewed annually.
- Evaluate regulations to identify specific rules where a waiver could greatly increase operational efficiency.
- Operations:
- Inspections:
- Lead preparation for facility inspections, government regulatory investigations, and external audits.
- Assist and participate in all on-site State Inspections, as well as assisting in compiling all necessary documents and reports for submission prior to on-site inspection.
- Conduct regular, random internal audits of facility operations to ensure all employees are performing processes/procedures accurately and prepares written reports to senior management.
- Partner with operational leads to ensure record-keeping and security requirements are met at every facility.
- Review government investigation findings and assists with preparing and implementing corrective action plans.
- Filings:
- Handling or overseeing all compliance related correspondence with our State Regulators.
- Assisting in the preparation of necessary compliance reports for regulators with the assistance of facility staff.
- Compiling and submitting the necessary documents/reports for the Annual Report Summary.
- Compiling and submitting the necessary documents/reports for our Annual ATC Renewal.
- Compiling and submitting the necessary documents/reports for our Initial Inspections and additions/adjustments to our facilities.
- Ensure all incident reports are submitted to State Regulators.
- Responsible for participating in Annual Health Inspection and submitting all required documentation to maintain licensure.
- Ensure reporting, registration, filing, licensing, renewals, and other similar mandatory tasks are completed in a timely fashion.
Dispensary Manager
Prime Alternative Treatment Centers
04.2018 - 08.2019
- Ensure inventory, financials, and operations are in compliance.
- Recruit, hire, and staff the dispensaries by acquiring top talent with a diverse set of skills among candidates.
- Schedule and conduct regularly scheduled staff meetings.
- Implement company policies and ensure staff adheres to best practices.
- Develop, implement, and update SOPs for best practices, and policies to advance Prime ATC’s mission, vision, goals, and objectives.
- Responsible for ensuring daily cash reconciliations, money drops, and cash exchanges are completed following standard operating procedures.
- Fulfil staffing needs and coordinate scheduling for monthly operations and events.
- Train store staff by creating, reviewing, revising and implementing training materials and delivering training sessions.
- Oversee patient and dispensary technician education is provided effectively and efficiently.
- Coach, develop, and maximize the success of all associates and drive desired behaviours across all roles.
- Maintain Neatness, cleanliness, and organization of both dispensaries at all times.
- Provide support to various employee initiatives and team building opportunities.
- Responsible for the development of the Dispensing Facility’s privacy policies and procedures, the security and confidentiality of all patient information, as well as overall compliance with HIPAA.
- Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics.
- Effectively and diplomatically address issues that arise from employees or customers (complaints, grievances etc.).
- Work together with HR and Executive management to address operational or employee related issues.
- Ensure all employees are up to date on regulatory changes.
- Lead a consistent focus on customer loyalty and creating emotionally engaging customer experiences.
- Communicate all dispensary non-IT facility equipment needs to Maintenance Manager.
- Communicate all dispensary IT related needs to IT Manager.
- Responsible for providing outreach and education to patients.
- Ensure job descriptions for all positions are accurate and current.
Office Technician
Prime Alternative Treatment Centers
04.2017 - 04.2018
- Responsible for allowing qualified patients, visitors and caregivers into the Dispensary and checking them in according to policy.
- Responsible for serving patients and registered caregivers who visit the Dispensary to obtain therapeutic cannabis.
- Ability to engage customers promptly with eye contact and a smile
- Finalize patient sales with accurate daily cash and debit handling procedures.
- Complete all patient interactions with professionalism and accuracy, whether it is in person or over the telephone. This includes answering various questions and/or providing information.
- Resolve patient problems or issues in a courteous manner with the ability to diffuse a stressful situation and make appropriate decisions
- Comply and follow all standard operating procedures and State regulations as well as adhering to patient confidentiality (HIPAA) laws and Company policies and procedures.
- Maintain a clean, organized, and safe working environment.
- Retrieve messages from overnight calls
- Answer phones
- Take phone messages
- Answer patient questions either by phone, face-to-face, or email
- Take express orders on phone
- Field phone calls and direct to appropriate staff members
- Verify identification
- Scan TCC, Driver’s License, Veteran ID, supporting documents.
- Enter patient’s information into BioTrack
- Monitor queue in the lobby
- Buzz patients into the dispensary
- Stock office with supplies (copier paper, staples, message books, etc.)
- Make copies of menu, distribute them to lobby, inside bench, and the counters
- Clean lobby (windows, vacuuming, dusting)
- Monitor and order toner
- Provide purchasing requisitions to Dispensing Manager
- Scan and maintain transport manifest daily
- Scan and maintain employee sign-in sheets
- Assist patients with application process
- Follow scripting queues
- Stock paperwork and maintain documents
Education
Professional Medical Assistant -
Seacoast Career Schools
Manchester, NH01-2013
General Studies - undefined
John Stark Regional High School
Weare, NH01-2011
Skills
- Project Management
- Scheduling
- Client relationship development
- Onsite execution
- Business growth
- Customer service
- Computer proficiency
- Payment processing
- Team development
- Administrative support
- Staff training
Timeline
Event Coordinator & Wedding Specialist
Pembroke Pines Country Club
05.2023 - Current
Director of Compliance
Prime Alternative Treatment Center
08.2019 - 04.2023
Dispensary Manager
Prime Alternative Treatment Centers
04.2018 - 08.2019
Office Technician
Prime Alternative Treatment Centers
04.2017 - 04.2018
General Studies - undefined
John Stark Regional High School
Professional Medical Assistant -
Seacoast Career Schools