Jackie Bansfield
Ux UI Designer And Advisor
Schaumburg,IL
Summary
Innovative and analytical professional with a passion for education, technology and social advancement. Possesses excellent communication, research and design skills. Supportive advisor with 5+ years in fast paced customer service environments. Actively transitioning into UX/UI Design while earning a Certificate.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Student Support Advisor
DeVry University
Naperville, IL
11.2021 - 12.2022
- Provided support and guidance to students experiencing academic and personal troubles while considering all academic and financial policies.
- Conducted academic and financial aid advisement services for both new and continuing students on reoccurring basis to maintain educational progression.
- Utilized Adobe, DocuSign, Power BI, Salesforce, Sharepoint, Microsoft Office, Department of Education and other institutional software.
- Supported student technology development by advising technical changes, available apps, learning platforms, software and walked through process of setting up new apps such as an Authenticator.
- Created daily and weekly collaborative reports for accountability meetings with the Financial Aid, Student Services and Admissions teams.
- Guided students while completing their FAFSA, Master Promissory Note, and Loan Entrance Counseling on the computer, cell phone, and other devices.
- Introduced students to online portal by provided log-in information and problem solved by troubleshooting technical errors.
- Escalated cases and assisted candidates written proposal for Special Circumstances, Professional Judgement, and Institutional Grants.
- Advised students of Aid Awards and congratulated on Scholarships.
- Supported VA and Active Duty students on funding and stipends.
- Counseled and registered courses for students and updated student records with data entry for overrides, prerequisites, drops, withdrawals and readmits.
Certified Substitute Teacher
District 21
Wheeling, IL
09.2016 - 01.2020
- Instructed grades K-8 while maintaining positive learning environment in traditional, high needs, and bilingual classrooms.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Used school software to maintain detailed records of student progress, attendance and assignments in teachers absence.
- Quickly adapted to specific classroom needs and technology such as the Smartboard to optimize students technical learning development.
Certified Substitute Teacher
District 45
Villa Park, IL
12.2014 - 05.2016
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks
- Supported students unique strengths and learning styles while maintaining positive classroom environment.
Financial Aid Advisor and Coordinator
Universal Technical Institute
Lisle, IL
01.2013 - 07.2014
- Coordinated in person and phone appointments and communicated deadlines to apply for federal, state, grants, and private financial aid funding
- Assisted students and parents in navigating FAFSA process and provided financial aid award packages and scholarships
- Calculated payment plans, assisted students with alternative loan applications and repackaged financial aid awards
- Lead Financial Aid workshops and coordinated
- Registration and Orientation
- Created and presented student retention reports for
- Financial Aid, and Student Services
- Maintained KPI's for daily call activity and responsibilities
- Helped individuals and families build and execute
- Languages
- Spanish - Beginner
- Good wealth management strategies based on unique goals.
Service Receptionist
Schaumburg Honda Automobiles
Schaumburg, IL
01.2011 - 12.2013
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs
- Maintained vehicle records, service appointments, and repair order data entry
- Scheduled loaner vehicles for customers and collected documents
- Consulted customers of automotive services, pricing, recalls, loaner vehicle information
- Contacted sublet companies for price quotes and availability, and followed up by communicating options with customer
- Advised customers of recalls and maintenance packages
- Service Advising during peak hours
- Create work orders on ADP, spoke with technician and communicated diagnostic findings to customer.
Education
Bachelor of Arts - Psychology
Northern Illinois University
08.2008 - 08.2011
Associate of Arts - Psychology
William Rainey Harper College
08.2006 - 12.2009
Certificate - UX/UI Design
Google
01.2023 - Current
Skills
CRM and Education software; Microsoft Office, Sharepoint, Power BI, Salesforce
Technical Support and Problem Solving
Research and User Experience
Design Methods, Ideation, Wireframe, Prototype
Assisted Technology and Ethical training
UX software; Adobe XD, Figma, Sketch, Canva, CapCut, iMovie, Bandlab
Illustration, Graphic Design, video and audio mixing/ mastering editing
Timeline
Certificate - UX/UI Design
Google
01.2023 - Current
Student Support Advisor
DeVry University
11.2021 - 12.2022
Certified Substitute Teacher
District 21
09.2016 - 01.2020
Certified Substitute Teacher
District 45
12.2014 - 05.2016
Financial Aid Advisor and Coordinator
Universal Technical Institute
01.2013 - 07.2014
Service Receptionist
Schaumburg Honda Automobiles
01.2011 - 12.2013
Bachelor of Arts - Psychology
Northern Illinois University
08.2008 - 08.2011
Associate of Arts - Psychology
William Rainey Harper College
08.2006 - 12.2009