Jackie Barnard
Arlington
Summary
Experienced customer service professional with 6+ years in the industry, call center etc. Providing exceptional support and building strong customer relations. Contributing skills and expertise in a professional environment. Proven ability to resolve complex issues, increase customer satisfaction, And Eager to leverage my skills in a challenging and rewarding environment, maintaining a positive and professional attitude. While also promoting personal and professional growth with opportunities for advancement.
Overview
22
22
years of professional experience
Work History
Payer Relations Specialist
Omnisys/Xifin Direct Hire Remote
03.2022 - 03.2025
- Knowledge of Jira and Share point
- Onboarding and off Boarding providers
- Contracting and credentialing new providers
- Submit pharmacy claims as a medical claim
- Payor Communication
- Internal communication with claims/insurance teams, regional managers, practice directors and providers
- Provider follow-up/correspondence via email, and phone.
- Compiles and maintains current and accurate data for all providers.
- Maintain insurance provider contract forms.
- Maintain confidentiality of provider information.
- Knowledge of Clinical operations and procedures
- Knowledge of compliance and regulatory standards governing health and patient care.
- Effective organizational and time management skills.
- Written and verbal communication
- Ability to maintain a proper level of confidentiality.
- Demonstrated understanding of general computer skills, including data entry, word processing, and email record management. Analyzed payor communication trends, leading to improved negotiation strategies and strengthened partnerships, ultimately enhancing provider satisfaction.
- Implemented a centralized claims submission system, reducing errors and expediting the resolution process for pharmacy claims.
- Maintain Provider Enrollment
- Maintained accurate provider data and contract forms, ensuring compliance with regulatory standards and enhancing operational integrity.
Onboarding Compliant Specialist-Auditor
Prolink Staffing/K-Force Staffing Remote
09.2021 - 03.2022
- Worked in a variety of systems to extract employee data
- Downloaded files from multiple data base converting those files into a PDF versions to be uploaded in to master HIRS system
- Aim to highlight Salesforce responsibilities and transferable duties like data analysis and reporting and problem solving helped business manage customer relationships streamline operations and improve efficiency.
- Entered high volume data entry of relevant employee information to remain in compliance with onboarding standards.
- Tracked employee progress through the onboarding process through monitoring multiple platforms within the system
- Communicated with the employee being onboarding to ensure completion of each step in the process.
- Execute goals and deadlines for the team based on the needs for the company.
- Ensure that proper verification and I-9 documentation and e-verify up to date.
- Evaluate metrics regularly to ensure they are being met on a daily, monthly basis.
- Actively listening to partners and peers feedback and resolve any issues or conflicts.
- Available to work variable schedule, including evening some weekends and Holidays.
Customer Service Representative III
CDC/Maximus/K-Force Staffing Remote
04.2021 - 09.2021
- Respond to inquiries resulting from COVID-19 vaccination scheduling questionnaires or communications.
- Answer incoming calls from the public related to COVID-19 vaccination scheduling and ensure appointments are set up correctly.
- Reply to numerous phone inquiries.
- Using standard technology: such as USB headphones, email and web browsers IN-Contact and AWS, GENESYS, and CRM.
- Completing daily electronic call logs.
- Resolutions to telephone inquiries within a set time.
- Completing all assigned training and daily pre-shift briefings, as necessary.
UI Call Center Claims Agent
Valor Global Direct Hire Remote
09.2020 - 03.2021
- Initiate Unemployment Insurance Claims
- Filing Unemployment claims through the phone and online
- Provide basic information about claim requirements
- Verify citizenship statues for claims
- Informing callers about fraudulent penalties and filing fraud claims
- Provide basic information about eligibility status and appeal procedures.
- Provide all other duties assigned by supervisor.
- Troubleshoot online and telephone claims.
- Respond to emails through Microsoft Outlook about unemployment insurance services.
Customer Service/ Tier 4 Tech
Continuum Global Solutions Direct Hire Remote
09.2020 - 09.2020
- Maintain and oversee the computer hardware and software.
- Support including programing and troubleshooting, for enterprise software, network software, and desktop software.
- Seeking known solutions related to these more complex issues.
- Delivering tech support by e-mail, live support, software on the Website, or other tools where users can log an incident.
- Handle network appliance configuration and maintenance for items such as routers, firewall, switches, web filtering hardware, etc.
- Customer service answered billing question and other account questions.
OTR Driver
A.N. Weber
01.2019 - 01.2020
- Delivering goods while operating tractor and trailer in various states
- Scale certain loads for DOT regulations
- Fuel and maintenance the truck for safety
- Maintain trip records
- Keep logs compliant to federal regulations
- Clean MVR
- Communicated with brokers directly for scheduling
- Interacted with end customers
OTR Driver
JP Carrier LLC
01.2018 - 01.2019
- Delivering goods while operating tractor and trailer in various states
- Scale certain loads for DOT regulations
- Fuel and maintenance the truck for safety
- Maintain trip records
- Keep logs compliant to federal regulations
- Clean MVR
- Communicated with brokers directly for scheduling
- Interacted with end customers
OTR Driver
Swift Transportation
01.2016 - 01.2018
- Delivering goods while operating tractor and trailer in various states
- Scale certain loads for DOT regulations
- Fuel and maintenance the truck for safety
- Maintain trip records
- Keep logs compliant to federal regulations
- Clean MVR
Family Member Care Giver
Twin Falls, Idaho
01.2012 - 01.2015
- The main caregiver for my elderly grandmother.
- Maintained her medications.
- Responsible for all transportation
- Cleaned her residence, did her shopping, cooking, laundry and end of life care.
Front Desk Receptionist
King Chiropractic Health Center
01.2009 - 01.2012
- Greeted patients, vendors, and staff
- Collections managed patients accounts
- Opening the mail routed to correct departments
- Medicaid, Medicare Commercial Insurances Billing
- Worker’s Compensation Billing
- Answered all incoming calls and billing questions
- Accounts Receivable and the deposits
- Claim, Remits and Denials
- HIPPA Compliant
Denial Specialist-TAR Unit
Public Consulting Group, Inc.
01.2006 - 01.2007
- Assess reasons for denials, code denials, key code denials for the tar system
- Receive incoming EOBs and box EOBs for storage
- Re-bill
- HIPPA Compliant
Patient Representative/Financial Counselor
Intermountain Hospital
01.2005 - 01.2006
- Responsible for verifying benefits and eligibility on admission inquiries
- Preparing admission folders
- Collecting co-pays/deductibles
- Coordinating with utilization review and discharge planning
- HIPPA Compliant
Billing Representative
Intermountain Billing, Inc.
01.2003 - 01.2005
- Answered all incoming calls and billing questions
- Accounts Receivable, Collections, and Deposits
- Claims, Remits, and Denials
- Authorizations and verifications of insurance with all major medical insurances
- HIPPA Compliant
Education
Associate of Applied Science (AAS) -
Apollo College
Boise, ID01.2009
Diploma - undefined
Twin Falls High School
Twin Falls, ID01.1991
Skills
- Customer Service (Expert)
- Proficient in Microsoft Word (creating and formatting documents)
- Healthcare Administration
- HIPAA
- Data Entry
- Claims Processing
- Medical Billing
- Insurance Verification
- Microsoft Office
- SharePoint
- Collections
- Account Management
- CDL Class A
- Knowledge of Epic Healthcare System (Experienced)
LANGUAGES
English (Native)
COURSES
CDL-Class A Swift Academy Driving School 2015 - 2016
Timeline
Payer Relations Specialist
Omnisys/Xifin Direct Hire Remote
03.2022 - 03.2025
Onboarding Compliant Specialist-Auditor
Prolink Staffing/K-Force Staffing Remote
09.2021 - 03.2022
Customer Service Representative III
CDC/Maximus/K-Force Staffing Remote
04.2021 - 09.2021
UI Call Center Claims Agent
Valor Global Direct Hire Remote
09.2020 - 03.2021
Customer Service/ Tier 4 Tech
Continuum Global Solutions Direct Hire Remote
09.2020 - 09.2020
OTR Driver
A.N. Weber
01.2019 - 01.2020
OTR Driver
JP Carrier LLC
01.2018 - 01.2019
OTR Driver
Swift Transportation
01.2016 - 01.2018
Family Member Care Giver
Twin Falls, Idaho
01.2012 - 01.2015
Front Desk Receptionist
King Chiropractic Health Center
01.2009 - 01.2012
Denial Specialist-TAR Unit
Public Consulting Group, Inc.
01.2006 - 01.2007
Patient Representative/Financial Counselor
Intermountain Hospital
01.2005 - 01.2006
Billing Representative
Intermountain Billing, Inc.
01.2003 - 01.2005
Diploma - undefined
Twin Falls High School
Associate of Applied Science (AAS) -
Apollo College
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