Jackie Bustamante

Began as a Disability Adjudicator Trainee gaining medical knowledge of mental and physical impairments. Work on initial claims for disability determination and learn and apply rules for disability adjudication. Advanced to Disability Adjudicator I, where application of advanced medical regulation and policies are applied. Gathered vocational information and completed review of skills to assess if transferability was possible. The serious continued to Disability Adjudicator II which required complex analytical skills to medical and vocation history. Worked with consulting staff and recommended required exams and assessments available for proper determination.

Graduated academy for Family Service Specialist I where I obtained grounding experience in SNAP, TANF, Medical and MAABD intake processing. This included performing intake interview in person and over the phone to determine benefit eligibility. The series continued to Family Service Specialist II where more complex claims were processed, these required additional collateral contacts, affiliated claims which affected overall eligibility. This position developed into a NEON Family Service Specialist II where all aspects of the claims where processed. To include recertification's, evaluations of details of the applications to ensure compliance and process guidelines were appropriately applied. As well as Personal Responsibility Plans and Supportive Services.

Perform ongoing assessments of low-income families: analyze professional skill sets, work experience, educational levels, social abilities and legal residency requirements. Identify obstacles to self-sufficiency, determine support system and available resources, verify program eligibility. Develop responsibility plans in collaboration with customers, assign weekly activities and tasks, define verification methods, discuss progress expectations, determine short and long-term goals. Partner with Licensed Social Workers to address significant instability issues and perform critical interventions as needed.

Track progress of over 100 customers simultaneously and assist case management team with coverage as-needed during high-traffic periods. Forewarn and sanction program violators, provide incentives for compliance. Document all interactions for progress assessment. Log all client time spent completing plan activities for State & Federal reporting.

The Assistant Manager position to Check City began as Teller at a 24 hour store where I gained experience processing intake applications for personal loans. This included evaluating applications for accurate completion, data entry, collateral calls to employers, references and banking institutions. Handled high limit register that included the processing of money orders, loan payments, extension fees, ATM issuances and the purchase of precious metals. After a year of performing Teller duties, the Assistant Manager position was granted. In that role I supervised 6 staff, created scheduled to ensure coverage during high traffic hours. Assisted in training and performance evaluation of tellers on duty. Performed tax preparations, customer complaints, loan approvals, limit increase, check processing verifications. Responsibilities included training new tellers, and making sure all compliance was followed. Completed banking deposits and audits as directed by management.