Jackie Buys
Fort Wayne,Indiana
Summary
Behavior Consultant knowledgeable in behavior support plans with expert critical thinking and time management. Excelled in reducing maladaptive behaviors and enhancing social skills development. Exceptional organizational skills and attention to detail.
Overview
12
12
years of professional experience
Work History
Behavior Consultant
New Wave Wellness
10.2023 - Current
- Identify and assess problem behaviors through the Functional Assessment
- Decrease maladaptive behaviors with clients/families/guardians to teach appropriate replacement behaviors in social settings and in the home
- Interviewing clients and families/guardians
- Behavior modification techniques
- Quarterly meetings
- Development and implementation of treatment plans/BSP
- Collaboration with other healthcare professionals in the field/coordinate outside mental health supports
- Monitor progress of treatment plans
- Maintenance of detailed client case notes
- Accurately track, monitor and document billing
- Crisis Intervention
- Provide competency-based training on the BSP to staff, family and other team members
- Active caseload consisting of 6 clients
- Approximately 840 billable hours in 13 months
Customer Service Expert
Lincoln Financial Group
06.2012 - 11.2023
- Educate clients and take incoming phone calls about their retirement plan accounts with ability to handle sensitive situations such as death claims
- Assisted customers by listening closely, finding solutions to problems based on extensive retirement product knowledge while assisting with projects simultaneously
- New hire mentoring
Education
Master of Science - Psychology
Indiana Institute of Technology
Fort Wayne, IN05-2023
Bachelor of General Studies - Social Sciences
Indiana University
IN12-2015
Associate of Science - Dental Laboratory Technology
Indiana University
IN05-2012
Skills
- Behavioral support plans
- Critical thinking
- Positive reinforcement strategies
- Anxiety management techniques
- Autism spectrum disorder
- Crisis intervention techniques
- Data collection and analysis
- Social skills development
- Organizational skills
- Grief counseling and sexual abuse
- Obsessive Compulsive Disorder
- Client goal planning
Timeline
Behavior Consultant
New Wave Wellness
10.2023 - Current
Customer Service Expert
Lincoln Financial Group
06.2012 - 11.2023
Master of Science - Psychology
Indiana Institute of Technology
Bachelor of General Studies - Social Sciences
Indiana University
Associate of Science - Dental Laboratory Technology
Indiana University
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