Jackie Cedeno
EAST MEADOW,New York
Summary
Motivated Management Information Systems (MIS) student graduating in January with hands-on experience providing technical support, troubleshooting software and hardware issues, and assisting users in a fast-paced environment. Strong background in customer service, communication, and problem-solving gained through several years of working directly with clients and staff. Passionate about technology and eager to begin an IT career supporting small businesses through reliable technical solutions and exceptional customer service.
Overview
12
12
years of professional experience
Work History
Style consultant
Target
01.2018 - Current
- Delivered exceptional customer service while assisting hundreds of customers with purchases and product selection. Solved customer concerns efficiently in a fast-paced retail environment. collaborated with team members to maintain productivity and meet daily business goals. Managed inventory and merchandising to ensure product accuracy and organization. Demonstrated strong communication and problem-solving skills while working with diverse customers.
Program Assistant Tech Support
Long Island Alzheimer’s and Dementia Center
01.2023 - 01.2025
- Work with clients to provide refreshments, snacks, morning conversations. Created an activity for morning program based on the severity of the room worked in. Led exercise activities, provided lunch and monitored during entertainment program. Supported staff with IT-related requests, including software installation, account access, and device configuration. Worked closely with employees to explain technical solutions in a clear and professional manner.
Tutor
Kumon
01.2015 - 01.2017
- Worked with students one on one to strengthen math and English skills. Provided students with worksheets to improve abilities. Graded worksheets, then assigned homework for the following sessions. Tracked student progress and maintained accurate records.
Education
B.S - management information systems
SUNY Old Westbury
Old Westbury, NY07-2026
Skills
- IT Support
- Windows 10/11
- Microsoft Office 365
- Software installation and configuration
- User account support
- Password resets
- Basic hardware troubleshooting
- Printer setup and troubleshooting
- Device configuration
- Technical troubleshooting
- Customer technical support
- Business & Technical
- Microsoft (Excel, Word, PowerPoint)
- Data entry
- Computer literacy
- Business communication
- Typing
- Documentation
- Problem solving
- Soft Skills
- Excellent communication
- Customer service
- Team collaboration
- Time management
- Adaptability
- Attention to detail
- Organization
- Quick learner
Timeline
Program Assistant Tech Support
Long Island Alzheimer’s and Dementia Center
01.2023 - 01.2025
Style consultant
Target
01.2018 - Current
Tutor
Kumon
01.2015 - 01.2017
B.S - management information systems
SUNY Old Westbury