Jackie Contreras
Silver Spring,MD
Summary
Energetic individual with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Hostess
Teddy
01.2021 - Current
- Greeting guests once they arrive through the doors and taking them to tables
- Making them feel welcome throughout their stay with us
- Answering phone calls and assisting with making reservations or answering any questions guests may have.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Hostess
Matchbox Penn Quarter
01.2023 - 04.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Busser/Runner
The Hall CP
01.2020 - 01.2021
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Monitored supplies of key inventory items.
- Cleared tables immediately after guests left in preparation for next party.
- Cleaned and sanitized food preparation and serving areas.
- Collaborated well with other food runners to deliver orders accurately.
Education
High School Diploma -
Paint Branch High School
Fairland, MD06.2022
Bell Multicultural High School
2021
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Cesar Chavez Prep Middle School
2018
Skills
- Rapid and adaptive
- Highly Organized
- Performance Improvement
- Prioritizing Calls
- Presenting Solutions
- Hospitality and Accommodation
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Matchbox Penn Quarter
01.2023 - 04.2023
Hostess
Teddy
01.2021 - Current
Busser/Runner
The Hall CP
01.2020 - 01.2021
High School Diploma -
Paint Branch High School
Bell Multicultural High School
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Cesar Chavez Prep Middle School
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