Makayla Glass
Cypress
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Hostess
Sam's Boat
01.2020 - 04.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
Sam's Boat
04.2020 - 11.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Front Office Receptionist
Cypress Academy of Gymnastics
03.2024 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Education
Currently Enrolled - Psychology
University of Houston
Houston, TX05.2025
High School Diploma -
Cypress Ranch High School
Cypress, TX05.2021
Skills
- Guest Engagement
- Rapid and adaptive
- Solutions oriented professional
- Positivity
- Medical Terminology
- Telephone Etiquette
Timeline
Front Office Receptionist
Cypress Academy of Gymnastics
03.2024 - Current
Server
Sam's Boat
04.2020 - 11.2023
Hostess
Sam's Boat
01.2020 - 04.2020
Currently Enrolled - Psychology
University of Houston
High School Diploma -
Cypress Ranch High School
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