Adaptable professional with a versatile background in customer service and leasing. Known for strong problem-solving skills and effective complaint resolution. Ready to leverage expertise to enhance customer experiences and streamline operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Publix
St. Pete, FL
09.2025 - Current
I work quickly and accurately to help answer phones, ring in orders, and keep people happy. I do that by handling customer refunds, exchanges, and directing funds back appropriately.
My goals are to keep a clean and balanced cash till so that I can loan out monies throughout the day while counting and closing down for breaks when scheduled. I learn quickly, love helping others, and working on a team!
Home and Auto Insurance Sales Agent
Coast to Coast Insurance of Florida
Tampa , Florida
01.2024 - 08.2025
Worked with Ms. Walsh for 2 years, re-hired for an additional year in Tampa, assisted in relocating her office, and obtained insurance sales license.
Learned effective insurance sales techniques and goal orientation from a skilled mentor and leader.
Leasing Consultant for Property Management
Mountain Shadows Community Homes
Rohnert Park , CA
01.2021 - 09.2023
I built great friendships and learned from Tonisha Reynold and Jennifer Armstrong who were the managers for this property management company.
Managed lease paperwork and tenant documentation efficiently to update records for yearly taxes.
Coordinated move-in and move-out processes for residents in Yardi and Rent Cafe.
Education
Bachelor of Arts - Business And Finance
Eckerd College
St. Pete Florida
04-2008
Skills
Hospitality
Great with POS systems/ Yardi/ OneSite
Microsoft Excel
Fast Typer and Excellent Communicator
Adapt quickly and assist managers for smooth operations