Bobbie Taylor
Bailey
Summary
Highly motivated Customer Service Representative with 20 years of experience in delivering service excellence.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Representative
B&J Plumbing. Heating and Air
Wilson
09.2025 - Current
- Service Titan knowledgeable.
- Schedule appointments for customers for HVAC, Plumbing and electrical services.
- Contact previous customers to schedule maintenance, as part of their Home Service Plan.
- Providing happy calls after services are complete.
Guest Service Manager
Mountain Rentals
Sevierville
09.2019 - 04.2022
- Provided training for new customer service representatives.
- Issues that guests may have had during their stay or after check out and our representative was not able to resolve, I would reach out to them and see how I could help make their stay better or to make sure they came back on their next vacation.
- Worked closely with the owners of our rentals, and with potential new owner.
- Contacting contractors and getting bids on items that need addressed at our cabins.
- Answered reviews on multiple websites.
- To help provide great customer service I would listen to agents calls and if needed I would coach them on things they may need to work on.
Guest Service Representative
Wears Valley Getaway Rentals
Pigeon Forge
02.2015 - 08.2019
- I did general reservations and third party reservations.
- If a guest in house called with a issue, depending on their needs I may have to dispatch housekeeping or maintenance to the cabin.
- If it was a hot tub, pool or electrical problem, I would need to contact a outside vendor.
- Sometimes owners would need called to get permission to fix a problem.
- Follow up with guest after resolving the issue to make sure everything was taken care of.
Assistant General Manager
Quality Inn and Suites
Huntington
07.2009 - 02.2014
- Group sales and marketing.
- Serve as public relations representative for the hotel.
- Interview and hire front desk and housekeeping positions.
- Provided training for new front desk agents.
- I did weekly and monthly reports for my General Manager.
- Ordered items with different vendors for breakfast that we provided for our guests.
- Also, ordered linens and cleaning supplies for housekeeping and maintaining.
Front Office Manager
The Roxanne Resort
Myrtle Beach
05.1997 - 08.2008
- Supervisor of the front desk and reservations.
- Interviewed potential new employees.
- Hired and trained employees.
- Provided daily and monthly reports for the General Manager.
- Also quarterly reports.
- Worked the front desk and reservations.
- Handled any quest complaints.
Education
Associate - Business
University of Kentucky
Lexington, KYSkills
- Payroll
- Interviewing
- Guest Relations Experience
- Hotel experience
- Resort
- Event Planning
- Guest services
- POS
- Accounts Receivable
- Human Resources
- Cash register
- Upselling
- Cash Handling
- Host/Hostess
- Personal Assistant Experience
- Front desk
- Cleaning
- Communication Skills
- Hospitality
- Serving Experience
- Organizational skills
- Marketing
- Dispatching
- Office Management
- Customer service
- Public relations
- Communication skills
- Phone etiquette
- Data entry
- Inside sales
- Typing
- Time management
- Hospitality management
- Profit & loss
- Cash handling
- Microsoft Outlook
Certification
Driver's License
Assessments
- Customer service, Proficient, 06/01/24
- Front desk agent (hotel), Proficient, 06/01/24
- Customer focus & orientation, Proficient, 06/01/24
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
B&J Plumbing. Heating and Air
09.2025 - Current
Guest Service Manager
Mountain Rentals
09.2019 - 04.2022
Guest Service Representative
Wears Valley Getaway Rentals
02.2015 - 08.2019
Assistant General Manager
Quality Inn and Suites
07.2009 - 02.2014
Front Office Manager
The Roxanne Resort
05.1997 - 08.2008
Associate - Business
University of Kentucky