JACKIE FAIR
Booneville,MS
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
25
25
years of professional experience
Work History
Account Executive
Waste Managment
11.2023 - Current
- Secured and managed over 351 customer accounts while resolving specific problems in timely manner
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Business Development Manager
Surge Staffing
04.2023 - 08.2023
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Customer Success Manager
Concentrix
07.2022 - 04.2023
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Experience , Account Manager
ACCO Brands Corporation
06.2016 - 07.2022
- Secured and managed over 125 customer accounts while resolving specific problems in timely manner
- Composed detailed reports on accounts and presented them to clients and upper management
- Developed strong vendor relationships and negotiated pricing, reducing operating cost
- Evaluated client accounts and determined proper methods to help advance clients' goals
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Educated clients on new products and updated account information to maintain high standards of client service.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more in sales.
Inside Commercial Representative
Waste Management
03.2014 - 05.2016
- Assisted clients in understanding their available options and helped them select right service plans for their needs
- Contributed to department's sales initiative, which enhanced company's revenue
- Emphasized specific product and service features that would stand out to customers, showing them product limitations and capabilities
- Followed up with customers ensuring their satisfaction with their purchases
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO09.2017
Skills
- Building Effective Relationships
- B2B
- Team Building and Training
- Customer Service
- Organizational Skills
- Proficiency in MS-Office & Internet Operations
- Management and Project Reports
- Efficient in Salesforce Software
- Efficient in Oracle Sales
- Expert in Accounts Receivable
- Expert in Microsoft Office
- New account creation
Accomplishments
In my previous role, I've accomplished exceptional increase in sales consistently.
2019 Sales- 120%
2020 Sales- 142%
2021 Sales- 173%
Timeline
Account Executive
Waste Managment
11.2023 - Current
Business Development Manager
Surge Staffing
04.2023 - 08.2023
Customer Success Manager
Concentrix
07.2022 - 04.2023
Experience , Account Manager
ACCO Brands Corporation
06.2016 - 07.2022
Inside Commercial Representative
Waste Management
03.2014 - 05.2016
Associate of Science - Business Administration
Colorado Technical University
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