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Hi, I’m
JACKIE FAIR
ACCOUNT EXECUTIVE
Booneville,MS
You never know what is enough unless you know what is more than enough.
William Blake
Summary
Dynamic Account Executive with a proven record of building strategic partnerships, retaining high‑value accounts, and expanding profitable revenue channels. Strong, people‑focused leader skilled in influencing decision‑makers, strengthening customer relationships, and driving operational excellence. Brings a robust background in retail management, including leading multi‑shift teams, optimizing store performance, and elevating customer experience through coaching, accountability, and collaborative team development. Known for a strategic mindset, cross‑functional communication, and the ability to align solutions with organizational goals to deliver consistent, measurable results.
Overview
25
years of professional experience
1
Language
1
year of post-secondary education
Work History
Waste ManagmentTupelo, MS
Account Executive
11.2023 - Current
Job overview
- Secured and managed over 351 customer accounts while resolving specific problems in timely manner
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
ConcentrixNashville, TN
Customer Success Manager
07.2022 - 04.2023
Job overview
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
ACCO Brands Corporation
Experience
, Account Manager
06.2016 - 07.2022
Job overview
- Secured and managed over 125 customer accounts while resolving specific problems in timely manner
- Composed detailed reports on accounts and presented them to clients and upper management
- Developed strong vendor relationships and negotiated pricing, reducing operating cost
- Evaluated client accounts and determined proper methods to help advance clients' goals
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Educated clients on new products and updated account information to maintain high standards of client service.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more in sales.
Waste Management
Inside Commercial Representative
03.2014 - 05.2016
Job overview
- Assisted clients in understanding their available options and helped them select right service plans for their needs
- Contributed to department's sales initiative, which enhanced company's revenue
- Emphasized specific product and service features that would stand out to customers, showing them product limitations and capabilities
- Followed up with customers ensuring their satisfaction with their purchases
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Education
Colorado Technical UniversityColorado Springs, CO
Associate of Science from Business Administration
09.2017
Purdue UniversityWest Lafayette, IN
Bachelor of Science from Business Administration
01.2026 - Current
Skills
- Building Effective Relationships
- B2B
- Team Building and Training
- Customer Service
- Organizational Skills
- Proficiency in MS-Office & Internet Operations
- Management and Project Reports
- Efficient in Salesforce Software
- Efficient in Oracle Sales
- Expert in Accounts Receivable
- Expert in Microsoft Office
- New account creation
Accomplishments
In my previous role, I've accomplished exceptional increase in sales consistently.
2019 Sales- 120%
2020 Sales- 142%
2021 Sales- 173%
In my current role, I've met a a given sales goal of 80% or more. As of today, my YTD is 89.2% to goal.
Timeline
Purdue University
Bachelor of Science from Business Administration
01.2026 - Current
Account Executive
Waste Managment
11.2023 - Current
Customer Success Manager
Concentrix
07.2022 - 04.2023
Experience , Account Manager
ACCO Brands Corporation
06.2016 - 07.2022
Inside Commercial Representative
Waste Management
03.2014 - 05.2016
Colorado Technical University
Associate of Science from Business Administration
Availability
See my work availability
Not Available
Available
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Interests
Financial Education
License Insurance Agent