Jacqueline Foley
Richardson,Texas
Summary
Energetically led a team at Cinnaholic, Texas, enhancing customer satisfaction and streamlining operations. Excelled in budget management and customer relationship management, mentoring staff to improve performance by 30%. Skilled in quality assurance and financial analysis, drove business development through innovative strategies and exceptional service. Am also a dependable server who provides fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Server
Lazy Dog Co.
03.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for enjoyable guest experience.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Took orders using the Clover POS system, ran food/beverages, and prebussed tables as needed.
Server
Studio Movie Grill
02.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Took orders on paper and delivered to kitchen.
- Ran food and beverages to customer in a timely fashion.
- Cleaned theatres after each showing quickly and efficiently.
- Worked with team members to ensure positive communication and a smooth working experience.
- Utilized TOAST POS system to check out customers.
Manager/Baker
Cinnaholic
12.2021 - 04.2024
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Counseled and disciplined employees, driving performance improvement
- Baked and packaged homemade sweets throughout each shift.
Education
High School Diploma -
Richardson High School
Richardson, TX 05.2001 -
Associate of Arts - Film Production
Austin Community College
Austin, TX 05.2001 -
Skills
Cash Handling
Food Running
Table Setting
Guest Engagement
Hospitality service expertise
Safe Food Handling
Table Bussing
Exceptional customer service
Memory retention
High-volume dining
Allergy awareness
Certification
Food Handlers Permit
Awards
Employee of the Month 2022
Volunteer Experience
Volunteer, 11/01/23, Present, Richardson Animal Shelter, Richardson, Texas
Timeline
Server
Lazy Dog Co.
03.2024 - Current
Texas Alcoholic Beverage Commission
03-2024
Server
Studio Movie Grill
02.2024 - Current
Food Handlers Permit
02-2022
Manager/Baker
Cinnaholic
12.2021 - 04.2024
High School Diploma -
Richardson High School
05.2001 -
Associate of Arts - Film Production
Austin Community College
05.2001 -