Jackie Franco
Brooksville,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Known for effectively handling multiple tasks in fast-paced environments. Proactive in identifying and addressing issues. Focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
5G Client Executive, Verizon Enhanced Communities
Verizon Wireless
02.2022 - Current
- Manage a portfolio of 500+ multi-dwelling unit (MDU) communities within Verizon's 5G Home footprint, ensuring sales growth and customer retention
- Analyze sales data to identify trends, develop strategic marketing initiatives, and implement targeted campaigns to drive revenue
- Partner with property managers, vendors, and cross-functional teams to drive 5G Home Internet sales and resolve customer escalations ensuring seamless service delivery
- Oversee and coach vendor sales teams, ensuring adherence to company quality standards and performance metrics
- Assist with quality management processes, ensuring compliance with corporate policies and optimizing customer experience
- Develop and maintain relationships with key stakeholders, enhancing collaboration between sales partners and internal teams
- Utilize digital tools to generate reports, track sales, and present key insights to leadership
Supervisor, Telesales/Inside Sales
Verizon Wireless
01.2020 - 02.2022
- Led sales coaching initiatives, conducting huddles, debriefs, 1:1 coaching sessions, and call calibrations to enhance team performance and customer interactions
- Developed and managed sales strategies, tracking adherence to policies, and ensuring compliance with company standards
- Implemented effective processes to monitor call quality, customer satisfaction, and sales effectiveness, identifying improvement opportunities
- Trained and mentored sales representatives, providing feedback and performance tracking to enhance customer experience and revenue growth ensuring compliance with best practices
- Recommended process improvements based on data analysis and individual/team performance metrics
- Established clear expectations, driving achievement of sales goals and customer experience targets
- Managed customer and sales escalations, ensuring timely resolutions and maintaining high service standards
- Fostered culture of quality, accountability and employee empowerment, leading to improved team morale and increased team productivity
Transition Support Coach, Telesales
Verizon Wireless
10.2019 - 01.2020
- Ensured sales quality and compliance by conducting call calibrations, side-by-side coaching and performance evaluations for new hires
- Monitored and analyzed daily adherence reports, survey call feedback, and sales metrics
- Collaborated with leadership to refine QA standards, optimize call scripts, and implement coaching strategies
- Delivered classroom training on sales processes, product knowledge, and system proficiency
- Designed and managed quality-driven coaching initiatives
Education
Hospitality Management -
Washington State University
Pullman, WA06-2003
Associate of Arts - Oregon Transfer Degree
Blue Mountain Community College
Pendleton, OR06-2001
Skills
- Fluent in English and Spanish
- Retail Operations Management
- Sales Leadership
- Team Building
- Workflow Improvement Methods
- Data Forecasting
- Software Proficiency
- Effective Problem Resolution
- Strategic Relationship Management
- Talent Acquisition
- Employee Skill Enhancement
- Integrated Marketing Strategies
- Sales Goal Alignment
- Project Coordination
- Data Analytics Expertise
- Telemarketing Proficiency
- Cross-functional team coordination
- Sales Support
- Proficient in Problem Resolution
- Process Optimization
Accomplishments
- Winner's Circle, 2008
- Winner's Circle, 2009
- LEAD program for top Sales Representatives, 2009
- SMB and Training Solutions Manager Roles, 2009
- Bridge the Business Program, 2017
- Servant Leader Award, 2020
- Women of the World, 2021
- President's Cabinet, 2021
- VEC Team MVP of the year, 2023
Languages
Spanish
Full Professional
Timeline
5G Client Executive, Verizon Enhanced Communities
Verizon Wireless
02.2022 - Current
Supervisor, Telesales/Inside Sales
Verizon Wireless
01.2020 - 02.2022
Transition Support Coach, Telesales
Verizon Wireless
10.2019 - 01.2020
Hospitality Management -
Washington State University
Associate of Arts - Oregon Transfer Degree
Blue Mountain Community College