Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jackie Franco

Brooksville,FL

Summary

Detail-oriented individual with exceptional communication and project management skills. Known for effectively handling multiple tasks in fast-paced environments. Proactive in identifying and addressing issues. Focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

5G Client Executive, Verizon Enhanced Communities

Verizon Wireless
02.2022 - Current
  • Manage a portfolio of 500+ multi-dwelling unit (MDU) communities within Verizon's 5G Home footprint, ensuring sales growth and customer retention
  • Analyze sales data to identify trends, develop strategic marketing initiatives, and implement targeted campaigns to drive revenue
  • Partner with property managers, vendors, and cross-functional teams to drive 5G Home Internet sales and resolve customer escalations ensuring seamless service delivery
  • Oversee and coach vendor sales teams, ensuring adherence to company quality standards and performance metrics
  • Assist with quality management processes, ensuring compliance with corporate policies and optimizing customer experience
  • Develop and maintain relationships with key stakeholders, enhancing collaboration between sales partners and internal teams
  • Utilize digital tools to generate reports, track sales, and present key insights to leadership

Supervisor, Telesales/Inside Sales

Verizon Wireless
01.2020 - 02.2022
  • Led sales coaching initiatives, conducting huddles, debriefs, 1:1 coaching sessions, and call calibrations to enhance team performance and customer interactions
  • Developed and managed sales strategies, tracking adherence to policies, and ensuring compliance with company standards
  • Implemented effective processes to monitor call quality, customer satisfaction, and sales effectiveness, identifying improvement opportunities
  • Trained and mentored sales representatives, providing feedback and performance tracking to enhance customer experience and revenue growth ensuring compliance with best practices
  • Recommended process improvements based on data analysis and individual/team performance metrics
  • Established clear expectations, driving achievement of sales goals and customer experience targets
  • Managed customer and sales escalations, ensuring timely resolutions and maintaining high service standards
  • Fostered culture of quality, accountability and employee empowerment, leading to improved team morale and increased team productivity

Transition Support Coach, Telesales

Verizon Wireless
10.2019 - 01.2020
  • Ensured sales quality and compliance by conducting call calibrations, side-by-side coaching and performance evaluations for new hires
  • Monitored and analyzed daily adherence reports, survey call feedback, and sales metrics
  • Collaborated with leadership to refine QA standards, optimize call scripts, and implement coaching strategies
  • Delivered classroom training on sales processes, product knowledge, and system proficiency
  • Designed and managed quality-driven coaching initiatives

Education

Hospitality Management -

Washington State University
Pullman, WA
06-2003

Associate of Arts - Oregon Transfer Degree

Blue Mountain Community College
Pendleton, OR
06-2001

Skills

  • Fluent in English and Spanish
  • Retail Operations Management
  • Sales Leadership
  • Team Building
  • Workflow Improvement Methods
  • Data Forecasting
  • Software Proficiency
  • Effective Problem Resolution
  • Strategic Relationship Management
  • Talent Acquisition
  • Employee Skill Enhancement
  • Integrated Marketing Strategies
  • Sales Goal Alignment
  • Project Coordination
  • Data Analytics Expertise
  • Telemarketing Proficiency
  • Cross-functional team coordination
  • Sales Support
  • Proficient in Problem Resolution
  • Process Optimization

Accomplishments

  • Winner's Circle, 2008
  • Winner's Circle, 2009
  • LEAD program for top Sales Representatives, 2009
  • SMB and Training Solutions Manager Roles, 2009
  • Bridge the Business Program, 2017
  • Servant Leader Award, 2020
  • Women of the World, 2021
  • President's Cabinet, 2021
  • VEC Team MVP of the year, 2023

Languages

Spanish
Full Professional

Timeline

5G Client Executive, Verizon Enhanced Communities

Verizon Wireless
02.2022 - Current

Supervisor, Telesales/Inside Sales

Verizon Wireless
01.2020 - 02.2022

Transition Support Coach, Telesales

Verizon Wireless
10.2019 - 01.2020

Hospitality Management -

Washington State University

Associate of Arts - Oregon Transfer Degree

Blue Mountain Community College