Jackie Garrett
Leander,TX
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Crisis Counselor
Austin Police Department- Victim Services Division
01.1999 - 08.2022
- Used skills such as active listening and collaborative problem-solving daily to connect with survivors and witnesses on scene.
- Evaluated risk to survivors or others by gathering information and conducting assessments.
- Interacted with witnesses and victims on highly volatile scenes to provided support and information.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Delivered death notifications for the Travis County Medical Examiner’s Office.
- Provided support, resources and on scene crisis intervention to families, survivors and witnesses on the following call types, family violence, sexual assault, child abuse, traffic fatalities, human trafficking, suicide, homicide, natural death, robbery, large scenes of multiple victims, officer involved shootings, in the line of duty death, and other scenes where there were survivors.
- Supervised 8 staff members and provided them with guidance and support on difficult calls.
- Managed and trained the 300 victim services volunteer staff for 12 years.
Victim Services Coordinator
Waco Police Department- Victim Services Division
01.1997 - 12.1998
- Collaborated with program director to design and implement the victim services program for the Waco Police Department.
- Developed and created the volunteer program and offered on going trainings.
- Referred survivors to shelters, legal resources and educational programs.
- Provided on scene crisis intervention and on going follow up services.
Education
Masters Of Healthcare Administration - Healthcare Administration
University of Mary Hardin-Baylor
Belton, TXBachelor Of Applied Arts And Science - Social Work
Baylor University
Waco, TX05.1993
Skills
- Safety Planning
- Crisis Situations
- Reflective Listening
- Risk Evaluation
- Effective Working Relationships
- Reference Assistance
- Creative Thinking
- Victim Services
- Client Needs Assessment
- Constructive Feedback
- Client Interactions
- Escalation Procedures
- Emotional Support
- Law Enforcement
- Staff Meetings
- Recommending Resources
- Mental Health Support
- Coping Methods
Certification
EMDR certified
Thought Field Therapy
Suicide Prevention
Incident Command certified
Timeline
Lead Crisis Counselor
Austin Police Department- Victim Services Division
01.1999 - 08.2022
Victim Services Coordinator
Waco Police Department- Victim Services Division
01.1997 - 12.1998
Masters Of Healthcare Administration - Healthcare Administration
University of Mary Hardin-Baylor
Bachelor Of Applied Arts And Science - Social Work
Baylor University
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