Open To Work
Jackie Himes
Columbus,OH
Summary
Accomplished Shelter Advocate with 5 years of experience in client services and advocacy within the nonprofit sector. Proven ability to build strong relationships with clients, ensuring their needs are prioritized and addressed effectively. Skilled in communication, problem-solving, and leadership development, with a commitment to enhancing client satisfaction and fostering a supportive environment. Seeking to leverage expertise in advocacy and client relations to drive positive outcomes in diverse settings.
Well-trained service advocate with several years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.
Overview
15
15
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification
Work History
Shelter Advocate
Accomac County Homeless Shelter
Onley, VA
03.2021 - 02.2026
- Served as the primary point of contact for clients, providing exceptional customer service and addressing any concerns or issues
- Developed strong relationships with clients, earning their trust and loyalty through effective communication and problem-solving skills
- Advocated for client needs within the organization, ensuring that their requests were prioritized and addressed in a timely manner
- Conducted regular check-ins with clients to assess satisfaction levels and identify areas for improvement
- Acted as a liaison between the client and internal departments, ensuring clear communication channels were established
- Assisted in the onboarding process of new clients, guiding them through implementation steps and answering any questions they may have had
HR Assistant
Instant Systems Inc
Norfolk, VA
02.2017 - 01.2021
- Provided administrative support to the HR department, efficiently managing calendars, scheduling appointments, and coordinating meetings
- Managed the onboarding process for new employees, ensuring a smooth and positive experience and facilitating their integration into the company culture
- Maintained accurate and up-to-date employee records, including personal information, attendance, and performance evaluations, ensuring compliance with data protection regulations
- Assisted in the development and implementation of HR policies and procedures, contributing to a standardized and transparent work environment
- Facilitated employee orientations, providing information on company policies, benefits, and expectations, and addressing any questions or concerns
- Coordinated employee training programs, tracking attendance and ensuring that employees received the necessary resources for professional development
- Managed the HR department's inbox, responding to inquiries from employees and external partners in a timely and professional manner
- Prepared and distributed internal communications related to HR policies, benefits, and other relevant information, promoting transparency and awareness
- Assisted in the administration of employee benefits programs, including health insurance, retirement plans, and wellness initiatives
- Conducted exit interviews, gathering feedback from departing employees to identify areas for improvement and enhance employee satisfaction
- Facilitated the resolution of employee relations issues, conducting investigations and providing support to ensure a positive working environment
- Assisted in the development and delivery of HR training programs, ensuring that employees and managers were well-informed on HR policies and procedures
- Managed the filing and organization of HR documents, ensuring accessibility and compliance with document retention policies
- Coordinated employee recognition programs, celebrating milestones and achievements to boost morale and motivation
- Maintained confidentiality and discretion when handling sensitive HR information, earning the trust of employees and colleagues
Administrative Assistant
Minton Construction
Zanesville, OH
01.2011 - 01.2017
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
- Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
- Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
Education
Business Management - Associates Degree
Bliss College
Columbus, OHSkills
- Data Entry
- Microsoft Office
- Human resources
- Problem Solving
- Care plans
- Communication skills
- Filing
- Client services
- Leadership development
Certification
Driver's License
Personal Information
Willing To Relocate: Anywhere
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteOn-SiteSalary Range
$30000/yr - $80000/yrTimeline
Shelter Advocate
Accomac County Homeless Shelter
03.2021 - 02.2026
HR Assistant
Instant Systems Inc
02.2017 - 01.2021
Administrative Assistant
Minton Construction
01.2011 - 01.2017
Business Management - Associates Degree
Bliss College