Kelsi Vanderlaan

In a crisis-response role within a domestic violence shelter, provide trauma-informed care and critical support to residents navigating abuse recovery and housing instability.

• Ensure the health, safety, and well-being of all residents within the shelter environment.
• Conduct intake interviews, assess eligibility, and assist with onboarding for new program participants.
• Provide a compassionate, supportive space to discuss experiences with abuse, sexual violence, and gender-related issues in a confidential manner.
• Educate individuals on the dynamics of domestic violence and available services through the YWCA and partner agencies.
• Respond to crisis hotline calls across all shifts, developing safety plans and offering referrals and community resources.
• Support residents on the floor with basic needs, service navigation, and both emotional and physical assistance.

Position ended due to Salt Lake City location closure.

Served as a key member of the operations team, overseeing high-volume data processing and logistics coordination for genetic test kits and medical documentation.

• Performed high-volume data entry by cataloging and processing kits and provider orders.
• Ensured accuracy of patient information before forwarding to the lab, resolving discrepancies efficiently.
• Created shipping labels and prepared necessary shipment materials, maintaining timely logistics.
• Scanned, sorted, and processed incoming correspondence including faxes and physical mail.
• Communicated regularly with the clinical and lab teams via email and Teams to coordinate sample processing.

Managed vehicle title processing and legal compliance while supporting the dealership’s financial and administrative operations.

• Handled legal documentation and title processing for vehicle transfers, ensuring DMV compliance.
• Managed the issuance and tracking of checks for wholesale vehicle sales.
• Entered car deal data and maintained detailed records using Excel spreadsheets.
• Ensured precision in data entry and financial transactions for internal records.

Oversaw daily payment processing and inventory verification while supporting dealership operations and training new team members.

• Processed daily deposits and maintained accurate records of incoming payments.
• Entered customer and vehicle purchase data into internal systems.
• Verified batch approvals and inventory pricing for new vehicles.
• Provided training to newly hired part-time operators on procedures and payment handling.

Assisted front office and service teams with financial processing and customer service support during high-traffic hours.

• Provided support in the service department by managing customer payments and transactions.
• Filed and organized service and parts invoices, matching them with daily Excel entries.
• Answered incoming calls and supported front desk operations.