Avonna Brown
Falling Waters,WV
Summary
Professional advocate with solid experience in supporting individuals in crisis situations. Skilled in conflict resolution, emotional support, and resource coordination. Strong focus on team collaboration and adapting to changing needs. Reliable, empathetic, and results-driven with commitment to impactful advocacy.
Overview
6
6
years of professional experience
Work History
Shelter Advocate
Casa Inc
05.2025 - Current
- Maintained accurate records of client interactions and services provided.
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Implemented trauma-informed practices across all aspects of service delivery, promoting healing and resilience among survivors of domestic violence.
Vet Assistant
Shenandoah Veterinary Hospital
12.2023 - 05.2025
- Maintained cleanliness of examination rooms and surgical areas to uphold hygiene standards.
- Trained new staff on procedures and best practices for animal handling and care protocols.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Provided compassionate support to clients during difficult situations, fostering trust in veterinary services.
Pharmacy Clerk
Walmart
12.2022 - 12.2023
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of pharmacy workspace to ensure compliance.
- Collaborated with team members to streamline workflow and improve service delivery.
- Established and maintained patient profiles, updating organizational database with current information.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
Sales Associate
River Riders Family Adventure Resort
06.2020 - 09.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained high levels of customer service by addressing concerns promptly and professionally.
Education
High School Diploma -
Martinsburg HighSchool
MartinsburgCertification - Victim Advocate Program
Blue Ridge Community College
Martinsburg, WV05-2025
Skills
- Self-care techniques
- Client advocacy
- Boundaries establishment
- Motivational interviewing
- Safety planning
- Complex Problem-solving
- Call handling
- Trauma-informed care
- Teamwork and collaboration
Timeline
Shelter Advocate
Casa Inc
05.2025 - Current
Vet Assistant
Shenandoah Veterinary Hospital
12.2023 - 05.2025
Pharmacy Clerk
Walmart
12.2022 - 12.2023
Sales Associate
River Riders Family Adventure Resort
06.2020 - 09.2022
High School Diploma -
Martinsburg HighSchool
Certification - Victim Advocate Program
Blue Ridge Community College