Open To Work
Leticia M. Cruz
Fairview,TN
Summary
Compassionate Shelter Advocate with expertise in client advocacy, mental health crisis response, and resource navigation. Proven ability to ensure client rights are upheld and foster collaborative community partnerships.
Mother of five ages 4 -16 has experience in managing diverse family dynamics while prioritizing client welfare.
Overview
18
18
years of professional experience
Work History
Shelter Advocate
Nashville Launchpad
10.2025 - Current
- Advocated for clients' rights, ensuring their voices were heard in shelter and community settings.
- Counseled victims on strategies for coping with stress associated with trauma experienced due to abuse.
- Supported individuals experiencing homelessness in navigating available resources for essential services.
- Collaborated with team members to enhance shelter operations and elevate quality of client care.
- Worked closely with shelter staff to ensure a safe environment was maintained at all times.
- Documented client interactions and maintained accurate case files.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Built customer loyalty and strength by finding solutions to customers' needs.
Tip Genie
Oddities Expo
09.2024 - 10.2024
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Jewelry Sales Associate
Kohls Department Store
12.2008 - 12.2010
- Cultivated strong customer relationships, enhancing loyalty and satisfaction.
- Advised customers on product selection based on individual needs and preferences.
- Resolved customer complaints professionally, creating positive experiences and fostering trust.
- Collaborated with team members, maximizing jewelry sales through effective strategies.
- Analyzed sales data to identify trends and refine sales strategies.
- Executed daily opening and closing procedures, including cash drawer reconciliation and alarm setup.
Education
High School Diploma -
Bonita Vista High School
Chula Vista01.2008
Skills
- Client advocacy
- Housing assistance strategies
- Mental health crisis response
- De-escalation techniques
- Supportive counseling
- Resource navigation
- Community collaboration
- Documentation practices
- Conflict resolution
- Problem solving
- Attention to detail
- Multitasking
- Networking strategies
- Self-care techniques
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkGig WorkSalary Range
$45000/yr - $200000/yrTimeline
Shelter Advocate
Nashville Launchpad
10.2025 - Current
Tip Genie
Oddities Expo
09.2024 - 10.2024
Jewelry Sales Associate
Kohls Department Store
12.2008 - 12.2010
High School Diploma -
Bonita Vista High School