Gracelyn McCoy
Jefferson City
Summary
Compassionate advocate skilled in client support, emotional assistance, and conflict resolution. Proven ability to create safe environments and foster strong connections among individuals in crisis.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Shelter Advocate
RACS
03.2026 - Current
- Provided emotional support to individuals seeking shelter, ensuring a compassionate and understanding environment.
- Maintained accurate case documentation, ensuring compliance with organizational policies and procedures.
- Responded to crisis hotlines
- Helped maintain a safe environment for clients to share their experiences and build connections with peers.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
Universal Banker
Central Bank
08.2023 - Current
- Facilitated customer transactions efficiently, ensuring compliance with banking regulations.
- Assisted clients in selecting appropriate financial products based on needs assessment.
- Trained new staff on banking protocols, enhancing team performance and knowledge retention.
- Monitored daily cash flow, ensuring accuracy in reporting and minimizing discrepancies.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Provided exceptional service, resolving client inquiries and enhancing satisfaction levels.
Correctional Officer
Jefferson City Correctional Center
05.2023 - 08.2023
- Monitored inmate activities to ensure compliance with facility regulations.
- Conducted regular security checks to maintain a safe environment.
- Responded promptly to incidents, utilizing de-escalation techniques to manage conflicts.
- Assisted in the training of new officers on safety procedures and protocols.
- Maintained accurate records of inmate behavior and daily activities for reporting purposes.
- Enforced institutional policies, promoting accountability among inmates and staff.
- Participated in emergency response drills, enhancing preparedness for critical situations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Daycare Teacher
Rhodes To Wiser Childcare LLC
01.2023 - 05.2023
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
- Fostered a safe, nurturing environment promoting emotional well-being and development in young children.
- Coordinated daily activities, ensuring seamless transitions between learning, playtime, and meals.
- Monitored individual progress, providing tailored support to meet diverse learning needs of each child.
- Trained and mentored new staff on best practices in childcare and classroom management techniques.
- Collaborated with parents to communicate developmental milestones and address any concerns effectively.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Daycare Teacher
California Kids LLC
09.2021 - 12.2022
- Organized educational workshops for parents to strengthen home-school connections focused on child development.
- Evaluated program effectiveness regularly, implementing improvements based on feedback from families and staff.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Host
Texas Roadhouse
09.2020 - 07.2022
- Welcomed and seated guests, ensuring prompt service and a positive dining experience.
- Managed reservation systems to optimize seating efficiency during peak hours.
- Trained new staff on hosting procedures and customer service best practices.
- Collaborated with kitchen and wait staff to coordinate timely food delivery.
- Handled guest inquiries and complaints, enhancing overall satisfaction and loyalty.
- Monitored dining area for cleanliness, ensuring adherence to health and safety standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Carhop
Sonic
10.2018 - 05.2020
- Delivered high-quality food and beverage service to customers in a fast-paced environment.
- Ensured accurate order taking and timely delivery of products to guests.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Collaborated with team members to optimize workflow during peak hours.
- Assisted in training new employees on service standards and operational procedures.
- Resolved customer complaints efficiently, ensuring satisfaction and repeat business.
- Handled cash transactions accurately, ensuring proper change was given to customers.
Education
Associate of Arts - General Studies
State Fair Community College
Sedalia, MO12.2025
High School Diploma -
California High School
California, MO05.2022
Skills
- Self-care techniques
- Client advocacy
- Boundaries establishment
- Motivational interviewing
- De-escalation techniques
- Decision-making skills
- Teamwork and collaboration
- Time management
- Reliability
- Excellent communication
- Active listening
- Certified in CPR/AED
Certification
- Certified Teller Trainer, Central Bancompany - 2025
- CPR Training - 2018-2025
- Advocate's Academy, MOCADSV - 2026
Timeline
Shelter Advocate
RACS
03.2026 - Current
Universal Banker
Central Bank
08.2023 - Current
Correctional Officer
Jefferson City Correctional Center
05.2023 - 08.2023
Daycare Teacher
Rhodes To Wiser Childcare LLC
01.2023 - 05.2023
Daycare Teacher
California Kids LLC
09.2021 - 12.2022
Host
Texas Roadhouse
09.2020 - 07.2022
Carhop
Sonic
10.2018 - 05.2020
Associate of Arts - General Studies
State Fair Community College
High School Diploma -
California High School