Kayleigh Jacobsen
Safer Futures
Stow,Ohio
9
years of professional experience
Experienced with crisis intervention and providing essential support to vulnerable populations. Utilizes strong communication and empathy to build trust and rapport with clients. Knowledge of conflict resolution techniques and creating an environment that is safe and supportive.
Work History
Shelter Advocate
1 Year- Practiced trauma-informed care to support survivors of domestic violence.
- Supported clients by identifying and fulfilling their specific needs.
- Ensured that various client needs are being satisfied.
- Answered hotline calls and connected callers with essential resources.
- Enforced shelter policies and guidelines to ensure the safety of residents.
- Maintained organization and cleanliness throughout the house.
- Documented accurate data regarding residents and communicated vital information to colleagues and on-call staff.
- Safeguarded the privacy of residents and callers to uphold trust.
Food Counter Attendant
3 Years 7 Months- Delivered exceptional customer service to 20-30 customers per shift, enhancing overall satisfaction.
- Engaged with patrons by addressing questions and concerns, ensuring a positive dining experience.
- Prepared food and beverage in a clean and safe environment.
- Maintained communication with patrons by answering questions and addressing concerns.
- Cultivated a fun and welcoming atmosphere, contributing to positive social and emotional wellbeing.
Education
Bachelor of Science - Human Development and Family Science
- Concentration: Case Management
- Significant Coursework: Child Development, Educational Psychology, Cultural Diversity: Implications for the Helping Professions, Family and Professional Collaboration, Inclusive Practices, Applied Behavior Analysis I, Dynamics of Helping Relationships, Intro to Exceptionalities
Skills
Trauma-informed care
Client advocacy
Crisis intervention
Documentation skills
Adaptability and flexibility
Teamwork and collaboration
Multitasking Abilities
Active listening
Timeline
Shelter Advocate
Safer Futures
07.2025 - 07.2026Read More
Food Counter Attendant
Stonehedge Family Entertainment
07.2017 - 02.2021Read More
Kent State University
Bachelor of Science from Human Development and Family Science
Read More