Jackie Jackson
Memphis,TN
Summary
Dynamic Assistant Store Manager with proven expertise in team training and inventory management. Committed to enhancing customer engagement through effective sales strategies and exceptional service standards. Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Proficient in retail operations, focusing on quality assurance and effective team communication. Experienced in managing staff schedules and training, ensuring seamless daily operations and high service standards. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Another Broken Egg Cafe
Memphis, Tennessee
02.2022 - Current
- Assisted in managing daily operations and staff scheduling.
- Trained new team members on service standards and procedures.
- Hosting and seating.
- Cleaning
- Opening and closing.
- Inventory
Assistant Manager of Sales
Bree's Tee's
Memphis, Tennessee
05.2018 - 02.2022
- Managed team schedules, and ensured optimal staffing levels for busy retail periods.
- Assisted in developing sales strategies to enhance customer engagement and retention.
- Inventory
- Customer service.
- Shipping products.
- Packing clothes.
- Cleaning, at times,
- Opening and closing.
- Quality assurance.
Security Officer
TPAC
Nashville, Tennessee
06.2015 - 04.2018
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards and enforce regulations.
- Provided excellent customer service by addressing inquiries from staff and visitors.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Quality Assurance Analyst
HINO Trucks
Warren, Michigan
01.2013 - 03.2018
- Collaborated with cross-functional teams to identify and resolve product defects.
- Developed and maintained detailed documentation of testing processes and results.
- Participated in regular meetings to discuss project updates and testing strategies.
- Utilized automated testing tools to enhance efficiency in quality assurance processes.
- Assisted in training new team members on quality assurance protocols and procedures.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Communicated regularly with management to discuss quality trends.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Conducted internal audits to measure adherence to established QA standards.
Education
Security License - Security
Olympic Security
Nashville, TN02-2015
Associate of Arts - Business Education
Stradford College
Newark, NJ06-2002
High School Diploma -
John Overton
Nashville, TN06-1999
Bachelor of Science - Human Resources Development
Strayer University
Memphis, TNSkills
- Inventory management
- Team training
- Sales strategies
- Customer engagement
- Quality assurance
- Retail operations
- Staff scheduling
- Effective communication
- Problem solving
- Time management
- Leadership skills
- Adaptability
- Operations
- Issue resolution
- Scheduling coordination
- Verbal and written communication
- Shift scheduling
Accomplishments
- Conflict resolution
- Digital literacy
- Security specialist
References
References available upon request.
Timeline
Assistant Store Manager
Another Broken Egg Cafe
02.2022 - Current
Assistant Manager of Sales
Bree's Tee's
05.2018 - 02.2022
Security Officer
TPAC
06.2015 - 04.2018
Quality Assurance Analyst
HINO Trucks
01.2013 - 03.2018
Security License - Security
Olympic Security
Associate of Arts - Business Education
Stradford College
High School Diploma -
John Overton
Bachelor of Science - Human Resources Development
Strayer University