Jackie Jackson

• Provided exceptional customer service by assisting patrons with video lottery terminals (VLTs), handling payouts, and resolving customer concerns professionally and proficiently.

• Monitored VLT activity to ensure compliance with all local, state, and company gaming regulations

• Maintained a clean, organized, and secure gaming enviroment; including regular sanitation and equipment checks.

• Maintained accurate records and logs of machine activity, customer interactions, and cash flow for auditing and regulatory compliance.

• Handled all cash transactions with accuracy and integrity, including payouts, credit loading, maintaining a balanced till, and making nightly deposits.

• Collaborated and clearly communicated with management, and coworkers to maintain safe and responsible gaming atmosphere

• Demonstrated the ability to work independently during all shifts, while being an integral part of a team.

• Delivered exceptional guest service in a high-volume, fast-paced environment by taking orders, pacing and delivery of multiple courses of food /beverage, and ensuring a positive dining experience.

• Promoted to Head Wait, overseeing front-of-house operations during shifts, managing floor operations, monitoring service quality, and ensuring team efficiency.

• Conducted end-of-shift procedures by checking out servers and hosts, reconciling cash-outs, verifying sales reports and ensuring all closing duties were completed to standard.

Served as a Certified Trainer, onboarding and mentoring new servers and support staff in Outback's service protocols, guest interaction standards, and safety

• Owned and operated a successful painting company specializing in custom home projects, delivering high end interior finishes tailored to client specifications.

• Managed all aspects of the business, including estimating / bidding, scheduling, budgeting, client relations, and vendor coordination.

• Implemented efficient scheduling and workload systems to balance multiple projects, meet deadlines, and optimize labor and resource allocation.

• Recruited, trained and supervised painting crews in daily operations, ensuring high performance, safety compliance with OSHA,and adherence to company standards.

• Built a reputation for reliability, integrity, and a commitment to exceeding expectations, resulting in repeat business and word-of-mouth referrals in a competitive residential market.