Jackie Jackson
Pensacola
Summary
Organized multitasker and successful service coordinator, confident in interacting with personnel and clients. Keeps schedules updated and organizes responses to maximize utilization of time and resources. Expert in technical resource and problem resolution. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Bartender
D&R Lounge
07.2018 - Current
- Worked flexibly to cater to fluctuating coverage needs.
- Recommended current products and limited promotions to upsell beverage orders.
- Operated POS systems and managed bar tabs to track revenue.
- Crafted signature cocktails and beverages to enhance customer experience.
- Managed bar inventory and supplies, ensuring optimal stock levels.
- Trained and mentored new bartenders on service standards and techniques.
- Maintained cleanliness and organization of bar area for safety compliance.
- Provided exceptional customer service, resolving issues promptly to ensure satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Sales / Service coordinator
Polaris
01.2023 - 08.2024
- Sold Polaris UTV and ATV
- Completed 330 sales service and tech classes required by Polaris
- Scheduled internal and field service resources through dispatch portal.
- Established short and long-term goals for service team
- Optimized time and resource utilization through successful coordination of service resources.
- Trained new team members on company policies, procedures and software.
- Managed order processing and fulfillment to ensure timely delivery of parts and services.
- Increased repeat business with exceptional relationship management, building trust and rapport with clients.
- Enhanced client satisfaction through prompt and attentive customer service, addressing inquiries and resolving issues.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Coordinated customer service operations to enhance client satisfaction and streamline communication.
- Collaborated with sales teams to optimize inventory management and reduce stock discrepancies.
Quality Control Inspector / Site Safety Supervisor
Living Water Fire Protection
02.2016 - 10.2018
- Conducted thorough inspections of fire protection systems to ensure compliance with safety standards.
- Identified and documented defects in equipment, facilitating timely corrective actions.
- Collaborated with installation teams to verify proper system functionality and adherence to specifications.
- Developed and implemented quality assurance procedures to enhance inspection accuracy and efficiency.
- Communicated with production team members about quality issues.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.
Bartender
The Shack
01.2010 - 07.2018
- Operated POS systems and managed bar tabs to track revenue.
- Managed bar inventory and supplies, ensuring optimal stock levels.
- Trained and mentored new bartenders on service standards and techniques.
- Maintained cleanliness and organization of bar area for safety compliance.
- Provided exceptional customer service, resolving issues promptly to ensure satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
High school -
Pine Forest High
01.1995
Skills
- Sales
- Accurate Recordkeeping
- Communication
- Project Coordinator
- Strong multitasking
- Team player attitude
- Outgoing personality
- Customer service expertise
- Cleanliness and hygiene
- Payment processing
- Professional appearance
- Service-oriented mindset
Timeline
Sales / Service coordinator
Polaris
01.2023 - 08.2024
Bartender
D&R Lounge
07.2018 - Current
Quality Control Inspector / Site Safety Supervisor
Living Water Fire Protection
02.2016 - 10.2018
Bartender
The Shack
01.2010 - 07.2018
High school -
Pine Forest High