Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Johnson

Ville Platte,US

Summary

Dedicated professional with over 30 years of experience in the insurance industry, demonstrating a proven track record in leadership and team development. Expertise in fostering individual skills through positive motivation and continuous mentoring, while maintaining exceptional organizational and time management abilities to deliver quality results under tight deadlines. Strong interpersonal and communication skills facilitate the building of positive relationships with clients and effective representation of various companies. Recognized for professionalism and work ethic in managing personnel and operational challenges, with proficiency in systems such as Agency Advantage, EPIC, and AMS360.

Overview

31
31
years of professional experience

Work History

Commercial Lines Underwriter

Southern General Agency
02.2024 - 08.2025
  • Conducted regular portfolio reviews, identifying areas for improvement and recommending corrective action plans.
  • Maintained current understanding of industry and underwriting procedures.
  • Maximized revenue growth with precise policy pricing and competitive premium adjustments.
  • Enhanced customer satisfaction through prompt policy issuance and streamlined quote-to-bind processes.

Sales Agent

Progressive Insurance
02.2021 - 07.2022
  • Customize insurance programs to suit individual customers often covering a variety of risks. Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of [Type] products or services to promote sales.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Account Manager

Moore & Jenkins Insurance
06.2017 - 04.2020
  • Daily servicing of clients which include addressing various coverage issues, and handling all inside service work associated with clients account, including all endorsement activity, routine coverage questions, problem solving, renewals, checking and binding of policies. Worked in both personal and commercial departments.

Personal Account Manager

Bancorp South
08.2016 - 05.2017
  • Provided expert service to clients. Processed new and renewal business, servicing all policy changes, and endorsements. Answering all coverage questions, identifying any risk exposures and tracking claims. Communicating with clients to establish a working relationship to better serve their insurance needs.

Agency Manager

Dan Johnson & Associates Insurance
12.1994 - 08.2016
  • Managed the entire agency operations, which encompass account renewals and other accounting processes. Accurately reconcile daily deposits and cash payments. Track and prepare receipts, new policies, renewals, and endorsements. Expertly draft renewal letters and handle clients' complaints and concerns. Rendered assistance in the claims process for clients. Reviewed policy coverage to ensure proper risk analysis. Worked with a number of standard and nonstandard companies.

Education

Bachelor of Arts - Political Science

Southeastern Louisiana University
Hammond, LA
01.1992

Skills

  • Ethical business practices
  • Client management
  • Professional ethics
  • Application analysis

Timeline

Commercial Lines Underwriter

Southern General Agency
02.2024 - 08.2025

Sales Agent

Progressive Insurance
02.2021 - 07.2022

Account Manager

Moore & Jenkins Insurance
06.2017 - 04.2020

Personal Account Manager

Bancorp South
08.2016 - 05.2017

Agency Manager

Dan Johnson & Associates Insurance
12.1994 - 08.2016

Bachelor of Arts - Political Science

Southeastern Louisiana University

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