Jackie Klee
Estero,FL
Summary
Talented Human Resources Director with a deep understanding of business needs. A creative leader with a commitment to collaboration and is people-focused. Highly skilled in project management to meet business objectives with cross-departmental and multi-industry experience.
Overview
25
25
years of professional experience
4
4
Certification
Work History
Human Resources Director
Guestcounts Hospitality, LLC (DBA Cuba Libre Restaurant & Rum Bar)
01.2020 - Current
- Maintain company compliance with local, state, and federal laws, in addition to established organizational standards.
- Provide HR strategy and employee lifespan touchpoints
- Employee relations, mediation, investigations, coaching and discipline
- Recruitment, selection and onboarding
- Create and maintain policies and procedures (state specific) and employee handbooks
- Create and deliver leadership and HR training (including compliance training) – Leadership Pipeline, Talent Identification and Development
HR Manager (contract for a LOA)
GrayHair Software
01.2020 - 01.2021
- Managed HR operations, employee inquiries and HR functions (Such as reporting, offer letters, employee engagement, employee relations)
- Support the CIO with benefits’ selection and open enrollment
- Delivered Predictive Index (PI) readbacks for the organization.
Jackie Klee HR Consulting
Philadelphia, PA, USA
01.2015 - 01.2020
- Providing HR consulting services for companies in the Greater Philadelphia area
- Creating policies and procedures, employee handbook, training (design and facilitation), Onboarding, HR strategy, Manager Coaching, Recruiting, Personnel Issues and Investigations, Performance Management and Employee Engagement partnerships.
Contact Centre Communications, Incentives and Risk Management Team Leader
ING Bank CANADA (now Tangerine)
01.2011 - 01.2015
- Responsible for all communications for frontline teams, Incentives Strategy to effectively reward and acknowledge employee efforts and additional compensation
- Managed team of 11 along with Special Projects, Secondment Employees and the Complaints team
- Marketing Brand Manager – Brand Revolution
- Responsible for planning and execution of the 2012 Brand Revolution launch (New tagline, logo and brand messaging before purchased by Scotia Bank) - 1,200+ touchpoints impacted
- Created a Marketing On-Boarding Plan to support new internal and external team members.
Head of Talent Management (HR)
ING Bank USA (Now Capital One)
01.2003 - 01.2011
- Responsible for the talent management strategy for ING DIRECT: Talent identification, development and pipeline, targeted talent programs for all levels (Managing Self, Others, Managers and Executives)
- Organizational Development Team Lead (HR)
- Responsible for new hire orientation (team of 8), leadership development strategy and philosophies, highly effective teams and individual development
- Created and executed intact team events (up to 1,200 people): communication effectiveness, compliance, goal setting, EI, motivation, influence, conducting interviews, crucial conversations and more
- Coached over 60 individuals through their professional development journeys
- Program Team Leader (IT)
- Management responsibility for 2 project managers, contractors and interns
- Led implementations: a) of an ERP system (over 50 team members, on-time and under budget ($2.8M), and b) Business Performance Management Project (budget $4M, 40 team members)
- Accounting Project Manager (Finance)
- Managed vendor selection processes, streamlining processes, system’s implementations (with bank-wide training), Key Risk Indicator reporting, New Hire presentations, Paperless Initiative, creating and planning Team Events, Business Continuity planning, and general process improvements.
Project Manager for “Vehicle Safety for Vulnerable Populations”, AUTO21
The University Of Western Ontario
01.2000 - 01.2002
- Responsibility for controlling the project management functions and ensured activities’ adherence with overall objectives, available resources and Government compliance
- Developed content and designed all creative and public relations documents for international conferences and quarterly project team meetings
- Developed “Database Research” and “Resume Writing” workshops for Graduate Students
English Instructor
Berlitz Germany GmbH
01.1999 - 01.2000
- Taught executives to improve their Business English skills: focused on business English, cultural sensitivities, accounting and marketing for the Construction, Government, Fashion, Sales and Consulting industries
- Custom-designed training and materials catering to specific learning objectives for clients
Education
Project Management Certification -
Pennsylvania State University
State College, PABachelor of Business Administration -
Wilfrid Laurier University
Waterloo, ONHuman Resources Management Certificate -
Fanshawe College
London, ONBachelor of Arts: Classical Studies -
The University Of Western Ontario
London, ONSkills
- Recruitment and Hiring
- Personnel Recruitment
- Succession Planning
- Company Organization
- Performance Appraisals
- Compliance
- Exit Interviews
- Human Resources
- Human Resources Operations
- Leadership Development
- Training Development
Certification
- SHRM Senior Certified Professional (SHRM-SCP)
- Development Dimensions Institute (DDI) Targeted Selection
- PI Worldwide Predictive Index
- Myers Briggs Type Indicator (CAPT)
- Franklin Covey “Leading at the Speed of Trust”
Accomplishments
- Led COVID19 Grant Program for eligible employees – volunteer position
- Selected for ING “Front Line Manager” (2009) and “Certificate in Orange Management” (2008) Talent Programs
- Recipient of ING DIRECT LEO awards (2007-2010)
- Selected to attend ING DIRECT Business Management Program (2007)
- Excellent oral and written communication skills for various audiences
- Navigate delicate business situations with tact and compassion (Housing crash, covid-19 furloughs, take-overs, terminations, personnel mediations, corporate lawsuit research and executive support)
- Instructional design and strong facilitation background
- Experience with workflow concepts, systems and cross-functional process improvement
Timeline
HR Manager (contract for a LOA)
GrayHair Software
01.2020 - 01.2021
Human Resources Director
Guestcounts Hospitality, LLC (DBA Cuba Libre Restaurant & Rum Bar)
01.2020 - Current
Jackie Klee HR Consulting
Philadelphia, PA, USA
01.2015 - 01.2020
Contact Centre Communications, Incentives and Risk Management Team Leader
ING Bank CANADA (now Tangerine)
01.2011 - 01.2015
Head of Talent Management (HR)
ING Bank USA (Now Capital One)
01.2003 - 01.2011
Project Manager for “Vehicle Safety for Vulnerable Populations”, AUTO21
The University Of Western Ontario
01.2000 - 01.2002
English Instructor
Berlitz Germany GmbH
01.1999 - 01.2000
Project Management Certification -
Pennsylvania State University
Bachelor of Business Administration -
Wilfrid Laurier University
Human Resources Management Certificate -
Fanshawe College
Bachelor of Arts: Classical Studies -
The University Of Western Ontario
- SHRM Senior Certified Professional (SHRM-SCP)
- Development Dimensions Institute (DDI) Targeted Selection
- PI Worldwide Predictive Index
- Myers Briggs Type Indicator (CAPT)
- Franklin Covey “Leading at the Speed of Trust”
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