Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jackie Lam

Las Vegas,NV

Summary

Operations and Logistics Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations and Logistics Manager

The Lunchbox Group
05.2019 - 02.2025
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
  • Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
  • Improved warehouse organization, leading to more efficient retrieval system.
  • Worked well in a team setting, providing support and guidance.

Shift Lead - 7 Leavs Cafe

The Lunchbox Group
10.2018 - 05.2019
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

Shift Lead

Infused Tea Lounge
06.2017 - 10.2018
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Facility Attendant

Bintang Badminton
01.2014 - 05.2016
  • Enhanced customer satisfaction through timely addressing of concerns and provision of assistance.
  • Set up promotional displays and equipment for special events and activities.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Education

No Degree - Anthropology

University of Nevada, Las Vegas
Las Vegas, NV

Foothill College
Los Altos, CA

Biochemistry

San Jose State University
San Jose, CA

Skills

  • Inventory management
  • Supply chain management
  • Data analysis
  • Staff management
  • Process improvement
  • MS office
  • Project management abilities

Certification

  • Lean Six Sigma Certification - International Association for Six Sigma Certification.

Languages

English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual

Timeline

Operations and Logistics Manager

The Lunchbox Group
05.2019 - 02.2025

Shift Lead - 7 Leavs Cafe

The Lunchbox Group
10.2018 - 05.2019

Shift Lead

Infused Tea Lounge
06.2017 - 10.2018

Facility Attendant

Bintang Badminton
01.2014 - 05.2016

No Degree - Anthropology

University of Nevada, Las Vegas

Foothill College

Biochemistry

San Jose State University

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Jackie Lam